138 Trustpilot Testimonials

"Since adding Trustpilot to our website, we’ve seen a jump of 12 % in clicks from Google. We’ve also A/B tested our checkout process and found that when Trustpilot reviews are present, we see an 8 % improvement in sales."

"We’re still breaking records for sales, and have posted some of the highest figures in the 5 years since we started working with Trustpilot. Because of the global pandemic – small businesses need as much support as ever and one way to survive (or thrive) in the current situation is through digital marketing."

“Overall, Trustpilot has been a great tool to help us develop the eCommerce side of the business. It’s also been amazing at helping us grow our community and improve customer retention, customer satisfaction, and communication.”

"Trustpilot is super easy to use and is the most robust review platform that I have come across. There are great software review sites out there, but most of them are still playing catch up with Trustpilot."

"Being able to see the positive feedback we get from our customers just reinforces one of our most consistent values here at IDW: ensuring customers care and satisfaction is our top priority. Forging these strong business relationships is paramount for our success as well as our customers!"

"We decided to sign up for Trustpilot because we wanted to tailor our overall eCommerce strategy around our customers’ needs. Thanks to Trustpilot, we can collect our customers' thoughts and needs to improve our business and their satisfaction."

“We fully believe that reviews are one of the best ways for our prospective customers to gain trust in our service and offering before they commit to a purchase. It’s a chance for us to really show off to customers why we’re the best place to buy their next car. Integrating Trustpilot reviews into the Auto Trader* marketplace is a great development for dealers like ours that operate transparently and openly. It’s also a chance for us to learn from our customers who share their experience of buying a car with us.”

“People who see our marketing are going to look for 4 Pillars reviews. It’s clockwork. And 75% of those people who are looking have become or will become customers because of our good reviews.”

“Trustpilot forms part of our overall marketing strategy for the business and is integrated throughout different processes. The platform has helped to give us an edge over competitors for many years, and our stellar customer review performance has assisted us with winning new business year on year.”

“Our dedicated account representatives do an amazing job of keeping our customers happy and coming back for a level of care unmatched and overlooked by others. Trustpilot accurately represents our dedication.”

“Trustpilot is open to the customer so they can talk about any point in the customer journey; they can leave some feedback completely unsolicited and that’s gold dust to us. We get that full spectrum of what a customer feels about Sage as a brand through this facility.”

“We need to leverage appropriate digital channels to get our message across to our B2B and B2C markets. The great thing about Trustpilot is that it works best for organisations that have nothing to hide and have confidence in the quality of their product or service. We simply ask our clients to share their experiences for the benefit of others. Needless to say, we’re very pleased with the response rates and the scores. And though we’re not wholly surprised by the positive feedback, we’re far from complacent and continue to work hard on pushing that 9.3 rating higher still. The valuable qualitative feedback we get through Trustpilot helps us to identify the areas we most need to focus on to do just that.”

“We take great pride in delivering an exceptional customer experience and as part of that, we pay particular attention to the content on all of our courses. Our Trainers are highly qualified with years of experience and expertise which directly benefits our clients and brings them back to us time and time again. We have always gathered feedback internally so we know our clients are happy and hugely enthusiastic about their stay with us. Through Trustpilot, we can finally share all the feedback through an independent review site and use that to demonstrate to our future clients why spending time with us is not only a worthwhile investment but a hugely enjoyable experience at the same time."

“In the future, we will be working on maximising the reviews in our marketing and in the new site that we are creating, where the reviews and client experiences will feature more prominently.”

“By pre-tagging reviews, we were able to see which store customer reviews referred to, allowing us to directly talk to specific stores about how to improve their customer experience.”