“We believe that this type of review comes from misunderstandings and from the lack of customer autonomy. After intervening and supporting the client, approximately 80% of our customers changes their reviews and leave a better one.”

“If you really do focus on your reviews and the feedback that your customers are giving you, and if you work hard towards improving your service and customer experience, you really can improve your reputation."

"In the telecommunications industry, brand trust is very important. We understand that, as a business, Trustpilot reviews are a fantastic way to showcase the feelings of our existing Customers to current and future prospects."

"Our clients are happy with Trustpilot and the confidence it gives their customers and how it enhances the relationship between the client and their customers."

"Where Trustpilot stands out in our eyes is the unrivalled visibility you have of your page and what customers are saying about you."

"One of our biggest challenges has been our changing customer demographics. We're moving from being a purely catalog company to an omnichannel. Trustpilot helps with understanding these new customers and their expectations."

"We have higher quality leads. We get more business and more money coming in. Overall, it’s improved morale and made us better as a company."

"Our goal is to add trust factors at every touch point in the consumer journey. Trustpilot has helped us significantly boost CTR on ads and conversions on landing pages."

"Word-of-mouth marketing is extremely important to selling our product. Showing reviews directly in our advertising helps built trust and move the needle in our industry."

"The variation of our homepage with Trustpilot increased the conversion rate on average by 8.04% it should in theory increase our yearly revenue by approximately €192,000."

"We incentivize our agents to provide really good service, and then ensure that good service is spoken about on Trustpilot."

"It’s very important when our market base doesn’t have the time to learn the actual ins and outs of our product that we find a way to communicate our trustworthiness quickly and customer reviews with Trustpilot is how we do it."

"Our customers love the fact that their feedback goes directly to decision makers to improve our service."

"Our reputation in Ireland is built on offering great products along with innovative services that benefit our customers. We wanted to be able to use our reputation to gain customer’s trust in newer markets where they may not have heard of us."

"We spend a lot of time responding to all comments, including 5 star ratings. Each review is attended to professionally. Each brand advocate is identified thanks to Trustpilot."