"One of our biggest challenges has been our changing customer demographics. We're moving from being a purely catalog company to an omnichannel. Trustpilot helps with understanding these new customers and their expectations."

"When sending marketing e-mails, we believe including our Trustpilot Review Star Rating icon in our header speaks volumes about our “trustworthiness” and legitimacy without having to say anything at all! As a relatively new business, this is vital to our continued success and growth."

"Join Trustpilot. There is a commercial gain to be had by engaging with your customers. Don’t be afraid of reviews."

"Since adding Trustpilot to our website, we’ve seen a jump of 12 % in clicks from Google. We’ve also A/B tested our checkout process and found that when Trustpilot reviews are present, we see an 8 % improvement in sales."

"Trustpilot Business really stood out when we were researching a vendor for our online reviews back in 2011, and this solution seemed to tie in with Google really well."

"Although we have achieved a 5 star rating we know we continually need to evolve to improve the services provided to our clients, clearly feedback from our clients is vital to us. Trustpilot continues to be a major part in accessing the level of service provided to our clients."

"Since partnering with Trustpilot and integrating their reviews on-site, Bamboo has strengthened their bottom line, increasing onsite conversions month over month, and reducing their bounce rate by 5.73%."

"We’re in a period of time where customer service is a spectator sport. Online reviews invite prospects to monitor your users’ feedback, as well as your ability to respond to support requests and make a positive impression on your customers. Our customers take their experiences to the Web and share …

"Trustpilot has been an invaluable tool that let us recognise a weakness in the system and acting on it quickly, meant we honestly turned our customer service around."

"For us, Trustpilot was the simple choice when looking at online review websites because of the strength of Trustpilot’s branding and ease of use."

"The artists on our community really represent Artfinder on a day-to-day basis; if they’re not offering great customer service, or they’re finding it hard to use our community, we need to know."

"For us, we saw that if we were to compete in the market, Trustpilot customer reviews are an essential part of any online retailer's toolkit."

"Our Trustpilot Review Star Rating icon in our header speaks volumes about our ''trustworthiness" and legitimacy without having to say anything at all! As a relatively new business, this is vital to our continued success and growth."

"The biggest mistake you can make is to dismiss a bad review and fail to act upon it. By doing so, you're missing an important opportunity to turn the situation around to the advantage."

"Our clients are happy with Trustpilot and the confidence it gives their customers and how it enhances the relationship between the client and their customers."