"Review Insights is saving us a lot of manual work which we were conducting by theming reviews ourselves. Due to the high volume of reviews coming in, this was taking up a large proportion of our available resources. We can now enable key stakeholders to have a quick snapshot on what topics are doing well and not so well in the monthly meetings, showing our most obvious pain points using the heat maps."
"Our product review collection increased by 1,900% when we changed to Trustpilot's Product Review solution."
"Making that connection with a customer is so important to us, and reviews make it happen."
"Trustpilot Business really stood out when we were researching a vendor for our online reviews back in 2011, and this solution seemed to tie in with Google really well."
"Although we have achieved a 5 star rating we know we continually need to evolve to improve the services provided to our clients, clearly feedback from our clients is vital to us. Trustpilot continues to be a major part in accessing the level of service provided to our clients."
"Since partnering with Trustpilot and integrating their reviews on-site, Bamboo has strengthened their bottom line, increasing onsite conversions month over month, and reducing their bounce rate by 5.73%."
"We’re in a period of time where customer service is a spectator sport. Online reviews invite prospects to monitor your users’ feedback, as well as your ability to respond to support requests and make a positive impression on your customers. Our customers take their experiences to the Web and share them with thousands of people every day. Many companies find that threatening, but we see it as an opportunity and we embrace it. I’m proud to work for a company that helps so many people, and Trustpilot helps us honor that commitment."
"Trustpilot has been an invaluable tool that let us recognise a weakness in the system and acting on it quickly, meant we honestly turned our customer service around."
"For us, Trustpilot was the simple choice when looking at online review websites because of the strength of Trustpilot’s branding and ease of use."
"The artists on our community really represent Artfinder on a day-to-day basis; if they’re not offering great customer service, or they’re finding it hard to use our community, we need to know."
"For us, we saw that if we were to compete in the market, Trustpilot customer reviews are an essential part of any online retailer's toolkit."
"Our Trustpilot Review Star Rating icon in our header speaks volumes about our ''trustworthiness" and legitimacy without having to say anything at all! As a relatively new business, this is vital to our continued success and growth."
"When sending marketing e-mails, we believe including our Trustpilot Review Star Rating icon in our header speaks volumes about our “trustworthiness” and legitimacy without having to say anything at all! As a relatively new business, this is vital to our continued success and growth."
"The biggest mistake you can make is to dismiss a bad review and fail to act upon it. By doing so, you're missing an important opportunity to turn the situation around to the advantage."
"Our clients are happy with Trustpilot and the confidence it gives their customers and how it enhances the relationship between the client and their customers."
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