138 Trustpilot Testimonials

“Now that we have our 5-star rating, which we’re incredibly proud of, we’re going to share it wide and far. Our two biggest audiences sit with our newsletter, ‘Inside Atom’ and on our official Twitter channel, the latter having over 20k followers. As such, they seemed like the natural places to start. To date, the tweet has received nearly 30k views, but this is just the start. We’ve also created a ‘highlight’ on our Instagram channel of some of the latest reviews, which we’ll look to update monthly. Over the coming weeks we’ll look to push this message across more of our social channels and spread the good news!”

“The best part of Trustpilot for us have been our increases in conversion rate and revenue per visitor, as well as the ease of use of Trustpilot’s platform and customer service. The UI is clean and easy to use so you can easily get insights from all of your reviews. From the regular email reminders, it’s easy to keep a pulse on your reviews and how your customers are feeling. When you combine that with the support we get from our Customer Success Manager it really helps us make sure we’re getting the most out our reviews and the capabilities Trustpilot provides.”

"The opportunity to be able to change the view of a negative experience into a positive one is essential, as we want to be known to offer the best customer service, and don’t want any of our customers thinking they aren’t valued. However, without a platform like Trustpilot, we wouldn’t be able to do this. It’s essential for us to better understand what works and what doesn’t. For example, our reviews have taught us that our customers love the additional extras that we offer, like the video approval on all orders."

"Making that connection with a customer is so important to us, and reviews make it happen."

"I am convinced that having seller ratings and real world reviews has a significant impact on our conversions and the level of trust customers place in rev.com."

"I was not expecting when we started with Trustpilot the positive impact it was going to have on our customer service team. They work day in, day out with customers who aren’t necessarily satisfied with our work. Being able to see the overwhelming positive response we have about our site really validates the work they do."

"Working with Trustpilot has enabled our customers to advocate for us, allowing us to better position ourselves against the competition."

"Trustpilot reviews help us give them the peace of mind that comes from word-of-mouth marketing, and the ROI has been clear from the start."

"It's great to have 5% of your customers write reviews and those reviews are usually a 9.3 out of 10."

"We saw Trustpilot as a forward-thinking company like ours – one with which we could integrate deeply. It’s great to have a reviews product that gives us the backend technology we need, and also have the ability to turn it into a tool that can motivate our team, get us excited about customer service and drive our product roadmap."

"The steady stream of feedback our Trustpilot reviews provide have enabled us to clearly see areas of our business that need attention while also highlighting what we're doing well, which is an awesome motivator. There's no better way to analyze our sites' user experience than by hearing it directly from the consumers themselves."

"Trustpilot’s Automatic Feedback Service (AFS) allows us to effortlessly reach out to all of our customers and provide an easy way to leave a review."

"The beauty of Trustpilot is that I can respond to any review. By answering customer reviews in public, we demonstrate that we care about our customers. When it comes to customer credibility, a quick and helpful answer to a complaint can be even more powerful than getting all five-star ratings."

"Showing off our level of service is an important element when using Trustpilot. So we added a small badge with the current star rating of our company on the top of our website. It’s strategically placed right below the shopping basket icon to let customers feel more confident in shopping with us, so they proceed to checkout."

"These photos are people’s real lives; these are people’s memories that they want to keep alive. Trust is everything in this business, and Trustpilot helps us create that trust so people will try us and recommend us."