"Democratize platform ownership by making it easy for anyone to build and run their own marketplace. We don’t want a future where a large part of the value created in the collaborative economy is extracted by the one percent. The marketplace platforms should take only what they need to survive, …

"When a customer buys Gainsight, they aren’t buying a product, they’re buying a whole company, and they expect us to be everything we have to them, all of our thought leadership, all of our best practices, what other customers are doing, what we do internally, etc., and I think that …