e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Through its pre-trained machine learning algorithms, the system can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales and saves up to 80% of costs. They improve the efficiency of Customer Service by integrating Artificial Intelligence throughout various channels. The AI supports employees and automates answers & processes. This drastically reduces costs and increases revenues. The e-bot7 system is based on complex NLP algorithms, which are trained on historical customer scripts. The NLP is constantly optimised during operational use so that each and every inquiry can be processed more efficiently. The Agent + AI hybrid model ensures that no wrong answers are sent to customers and both the satisfaction of customers and employees is increased.