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“We answer the phone with, ‘Thanks for calling Gant Travel. Am I speaking with Alex today? Great—looks like you’re traveling to San Francisco next week. How can I help?’ That level of familiarity has changed the whole dynamic—it makes a real difference in calming customers during stressful travel moments and …
“Talkdesk gave us the control we needed to design our customer experience. We built our own integration with our trip circuit program so we can instantly identify travelers in motion and get them help fast.”
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a …
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