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"Automating responses to common questions, like report statuses and exceptions, got us to a remarkable 85% self service rate of those queries. This freed up our human resources to tackle more complex issues and improved our overall efficiency and service quality."
“We looked at five different contact center companies and explored every one in depth. No one but Talkdesk had exactly what we needed in a Salesforce integration. The biggest advantage of Talkdesk is that the integration was already in place and ready to go.”
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a …
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