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“The frustration we had with them was the return labels – they didn’t do QR codes, it was only printable, and nowadays no one has a printer. Everyone wants a QR code. It was leading to lots of customer emails from my side.”
"I have been with Cubitts since 2012, so it's been a long time since Tom, the founder, started it in his living room. For the majority of that time, I was Head of Operations. I ran everything from supply chain to fulfilment to their end customer and customer experience. Now, my title is Head of Experience. I'm responsible for the customer journey across all channels – online, retail, and wholesale."
Corso has redefined the standard for shipping protection, earning trust from top Shopify brands like True Classic, Honeylove, Dixxon, Brumate, Shefit and more. With feedback from top brands, They created Crew: a unified post-purchase platform that combines tracking, returns, exchanges, shipping protection and warranty management into one. There goal is to provide Shopify brands with a self-funded post-purchase program that can ease the burden of rising post-purchase costs like shipping issues, return label fees, SaaS charges, and running a sustainability effort.
Reclaimit is a rapidly growing SaaS company with a market-leading return and warranty management position in the Nordic region. They empower over 600 industry-leading retailers and suppliers with a unique all-in-one post-purchase customer experience platform, elevating the customer journey at scale.
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.
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