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Swap

Read 19 Swap reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch customer videos to see why companies chose Swap as their Returns Management Software

Swap powers operations for ecommerce brands looking to scale. From shipping, tracking and package protection, to returns and cross-border. They have you covered. Let them turn your logistics lemons into a Swap lemonade. And they mean that - their team handles all the direct relationships with your carriers, package-protection providers, and recycling partners to give you time back you never knew you had.

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Customer Rating Review Score based on 796 reference ratings
4.8/5.0 (796)
  • Fall 2025 Rising Star Returns Management Software
    Press Release Report

19Testimonials

  • "I have been with Cubitts since 2012, so it's been a long time since Tom, the founder, started it in his living room. For the majority of that time, I …

    Joe Bell Head of Experience

  • “The frustration we had with them was the return labels – they didn’t do QR codes, it was only printable, and nowadays no one has a printer. Everyone wants a …

    Charlotte Conacher Customer Experience Manager

  • "It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform. …

    Georgia Robinson Head of Customer Experience
18 more testimonials currently locked

22 Case Studies

  • How KITRI cut returns nearly in half with Swap

    Mike Barnett Co-founder

  • SIRPLUS - Customer Case Study

    Henry Hales Founder

  • Never Fully Dressed - Customer Case Study

    Rosalind Brabner Head of eCommerce
21 more case studies currently locked

Additional Swap Information & Resources

Read Swap Reviews, Testimonials & Customer References from 19 real Swap customers.

Browse Swap Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Swap.

FeaturedCustomers has 1,912,803+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.