Loop helps brands build better customer relationships through one of the most fragile interactions: returns. They're a lean, fast-moving team that is intent on redefining how brands think about post-purchase interaction. They’re looking for people who want to build a company that matters.
“I think people's expectations today are so different than they were even five years ago, that they're going to get something in a certain amount of time. We are competing with other major companies like Amazon, who can do that for sure.”
“Over the last 30 days, Latico's returning customer rate is 36%, which is due in part to Wonderment and our post purchase experience with email, with SMS, and our affiliate program.”
“The business was started out of our founder’s apartment. They packaged all the orders themselves, and took them to the post office. We soon realized that doing returns manually through Shopify wasn’t going to be scalable, and things were growing so fast that we wanted to make sure that we had a solution that solely focused on returns.”
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