37 Loop Returns Testimonials

“As a growth agency working with so many fashion brands, we know that returns can be 15%-25% of sales, so we’re always on the lookout for a tool that can improve the return-process efficiency, as well as the customer experience. We’re really happy working with Loop and their team, and have seen great results that have enhanced brand loyalty, and reduced the cost of returns and exchanges.”

“We reduced our return rate by about 30% with Loop.”

“Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love.”

“We use Loop on three stores and we love them.”

“We love Loop Returns.”

“Finding Loop helped us to start thinking about returns differently. We’ve evolved how we think about returns in general. We try to take a holistic approach to it around merchandising, the operations side of things, and customer experience. I think what opens that up is software like Loop that helps you to manage that customer experience in a different way.”

“We now see more than half our returns become exchanges and additional revenue we capture with Loop is about $1.83 per return.”

"Every donation raises the profile of the charity it went to. You can help increase their exposure and even generate future volunteers."

"With Loop, there’s just the right amount of consideration. Customers are encouraged to be more thoughtful about things and let us know why they are returning a product.”

“The user experience for the customer became so much more clear and cut and dry. The customer knew what they would get in an exchange, and it’s really easy for them to self-service that process without us needing to assist it through customer service avenues.”

“One thing I love about Loop is the push for an exchange, versus a refund-first mentality. When we implemented it, friends in the industry were really impressed by the ease of the exchange and the process.”

“We are confident in sending our customers to Loop’s platform because it consistently provides a great shopping experience.”

“What started as a humble side hustle drawing from deep roots in art, skate, and snowboard culture, has evolved into a respected lifestyle brand with global reach.”

“Loop’s allowed us to stop thinking of returns as a returned item or returned revenue and start thinking of it as a returning customer, so we can wow the shit out of them.”

“We needed a customizable returns platform that could scale with our business, that’s when turned to Loop.”