59 Loop Returns Testimonials

“Our customer’s journey is only like 25% complete once someone places an order. There's so much as merchants that's out of our hands, but we knew that we could make the journey better by proactively communicating with our customers throughout the shipping journey.”

"The reduction in these types of tickets has freed up our team's time to work on other projects related to delivering a stronger customer experience.”

“I think people's expectations today are so different than they were even five years ago, that they're going to get something in a certain amount of time. We are competing with other major companies like Amazon, who can do that for sure.”

“More than ever, profitability needs to be a core focus for brands–and Loop helps make returns profitable.”

“We really like the exchange incentive. We’re all about increasing sales, and it’s very cool that we can even upsell on a return.”

“After automating our returns process with Loop, we’re now able to focus on scaling our business. Not to mention, our customers love how easy returns are – all thanks to Loop’s intuitive platform.”

“The disorganization of the returns process led to immense financial losses, amounting to thousands of dollars monthly, and frustration among our customers. We were navigating the complexities of being a new startup, and we struggled to establish clear boundaries and policies for returns. The absence of a logical system not only frustrated customers, but also resulted in unfair and inconsistent handling of returns for our customer experience team.”

“It was just so many hours of manual labor. Sometimes someone would have put a name on a parcel, and you just had no clue who it was. You were just waiting for an email to come in saying, ‘Have you received my return?’ and just guessing who was who.”

“Once we onboarded with Loop, we realized we could use our return data to inform our product development decisions. We treat them like reviews, then take what we learn and create new backpacks that our customers want.”

“The business was started out of our founder’s apartment. They packaged all the orders themselves, and took them to the post office. We soon realized that doing returns manually through Shopify wasn’t going to be scalable, and things were growing so fast that we wanted to make sure that we had a solution that solely focused on returns.”

“If a customer returns more than four products within a 30 day period, then we’ll block future returns. Then they have to reach out to customer service and that allows us to look into the issue.”

“Loop has helped us to extend a truly elevated experience to every customer, allowing them to navigate returns or exchanges with little friction and plenty of options.”

“I think it’s really helpful because we have so many different sizes. If somebody buys a Daniel Medium, but they think it’s just a little too small for them, that extra incentive is just amazing to go toward the large size. They already have that thought in their brain, so [with Bonus Credit] they’re like, ‘Oh, great, now I get an extra 15%? Maybe I’ll get a wallet, too.’”

“Loop is really well integrated with Shopify. You can see the entire order history, transaction history, and exchange if an item was exchanged. We can see customer behavior on Loop, which not every software does, so I really appreciate that.”

“Trying to manage returns profitably is, I think, the biggest challenge for brands in the UK.”