59 Loop Returns Testimonials

“I think people's expectations today are so different than they were even five years ago, that they're going to get something in a certain amount of time. We are competing with other major companies like Amazon, who can do that for sure.”

“The business was started out of our founder’s apartment. They packaged all the orders themselves, and took them to the post office. We soon realized that doing returns manually through Shopify wasn’t going to be scalable, and things were growing so fast that we wanted to make sure that we had a solution that solely focused on returns.”

“More than ever, profitability needs to be a core focus for brands–and Loop helps make returns profitable.”

“This experience has really enabled us to grow in more ways than we could even imagine. I would be pretty stressed if we didn't have it.”

“It’s honestly exhausting answering the same WISMO questions over and over again. We want to keep the volume of tickets as low as possible, so if we’re rushing to cover WISMO tickets it takes away from the time and attention to detail that we have to devote to other customer tickets.The first thing a customer wants to know is how fast and when will I get my order, so we as a brand have to relay estimated processing and shipping times. If we don’t clearly communicate this, it may give customers a reason to not order from us again.”

“Over the last 30 days, Latico's returning customer rate is 36%, which is due in part to Wonderment and our post purchase experience with email, with SMS, and our affiliate program.”

“Loop was the most seamless integration for me, and the timeline for the onboarding process was the fastest. That really was my initial attraction to it, but also the automation. Previously, I had to do everything manually.”

“Our number one core value is customer-centricity. Being an ecommerce brand gives us the opportunity to personalize experiences and create outstanding, and even award-winning, experiences.”

"The reduction in these types of tickets has freed up our team's time to work on other projects related to delivering a stronger customer experience.”

"We saw a 20% boost in conversion rate when the dates were shown on the checkout page, compared to the control (as in static dates displayed)."

"The average incremental revenue from first to second purchases increased over 10% while the total number of orders increased close to 9% during that same time period, compared to the control group."

“When we have a packaging delay or a lost shipment, Wonderment automatically alerts us so we can proactively reach out to the impacted customer to let them know about the delay and offer them personalized support. This goes a long way in delivering a memorable customer experience and building a lasting brand, and I know the customers really care about this touchpoint."

"The order tracking pages are converting at 5.5%. With our previous provider, we were getting no revenue off of these pages, so all of this revenue is additive to our business. In addition to the new revenue stream that Wonderment opened up for us, we were able to add a new footer to our site. The footer allows our customers to more accurately track the status of their orders more effectively, which is helping contribute to our goal of delivering a best in class CX. Wonderment is not only helping us make more money, but it is making it possible for our customers to get what they need, when they need it, reducing the effort needed on our team."

"With Loop, the great thing is you’ve got a much more interactive customer portal. It’s much easier [for customers], and holds your hand a bit more along the process. So it is worth the investment.”

"We were sitting around 25 in our NPS for the returns [customer] journey. Now we're at 64-65. It has been a huge leap [offering] different options and [making] the portal experience seamless. It really helps customers get a quicker return."