"We were sitting around 25 in our NPS for the returns [customer] journey. Now we're at 64-65. It has been a huge leap [offering] different options and [making] the portal experience seamless. It really helps customers get a quicker return."

“As a growth agency working with so many fashion brands, we know that returns can be 15%-25% of sales, so we’re always on the lookout for a tool that can improve the return-process efficiency, as well as the customer experience. We’re really happy working with Loop and their team, and …

“No matter what, the capabilities were always limited. They were no longer heading in the direction that we needed a partner to head with us.”

"With Loop, the great thing is you’ve got a much more interactive customer portal. It’s much easier [for customers], and holds your hand a bit more along the process. So it is worth the investment.”

"Workflows is one of the best features. The sheer customization and customizability of it is actually probably a big differentiator between other players in the return market."

"We want to work with the best of the best. Loop stood out as an industry-leading tool with a great team that we knew would support our growth."

“I think that is a way to build trust with our customers, where we think you'll love it so much that you can go ahead and make that decision for yourself by trying it out."

“With the fraud detection tools, it’s given us the confidence to feel like we've got control of the situation."

“It allows us to list products that we have sold out of on our main site. But now we’ve had a substantial enough amount of returns that we can list them on this side of the website. We have some superfans looking for colorways that they can’t get anymore. So …

“Loop was extremely responsive and actually was making incremental improvements to the product based on the global scale and reach of our business. We weren’t just getting told, ‘we’re going to put that in our product roadmap.’ We were actually getting results.”

“After the initial call with Loop, it just made sense that this was going to work perfectly for us. The platform itself, all the data and reporting, is so seamless.”