“Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love.”

“Once we onboarded with Loop, we realized we could use our return data to inform our product development decisions. We treat them like reviews, then take what we learn and create new backpacks that our customers want.”

“Loop’s allowed us to stop thinking of returns as a returned item or returned revenue and start thinking of it as a returning customer, so we can wow the shit out of them.”

"Workflows is one of the best features. The sheer customization and customizability of it is actually probably a big differentiator between other players in the return market."

"We want to work with the best of the best. Loop stood out as an industry-leading tool with a great team that we knew would support our growth."

“I think that is a way to build trust with our customers, where we think you'll love it so much that you can go ahead and make that decision for yourself by trying it out."

“With the fraud detection tools, it’s given us the confidence to feel like we've got control of the situation."

“No matter what, the capabilities were always limited. They were no longer heading in the direction that we needed a partner to head with us.”

“It allows us to list products that we have sold out of on our main site. But now we’ve had a substantial enough amount of returns that we can list them on this side of the website. We have some superfans looking for colorways that they can’t get anymore. So …

“Loop was extremely responsive and actually was making incremental improvements to the product based on the global scale and reach of our business. We weren’t just getting told, ‘we’re going to put that in our product roadmap.’ We were actually getting results.”

“After the initial call with Loop, it just made sense that this was going to work perfectly for us. The platform itself, all the data and reporting, is so seamless.”