59 Loop Returns Testimonials

“Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love.”

“One thing I love about Loop is the push for an exchange, versus a refund-first mentality. When we implemented it, friends in the industry were really impressed by the ease of the exchange and the process.”

"We want to work with the best of the best. Loop stood out as an industry-leading tool with a great team that we knew would support our growth."

"We were sitting around 25 in our NPS for the returns [customer] journey. Now we're at 64-65. It has been a huge leap [offering] different options and [making] the portal experience seamless. It really helps customers get a quicker return."

"Workflows is one of the best features. The sheer customization and customizability of it is actually probably a big differentiator between other players in the return market."

“I think that is a way to build trust with our customers, where we think you'll love it so much that you can go ahead and make that decision for yourself by trying it out."

“With the fraud detection tools, it’s given us the confidence to feel like we've got control of the situation."

“No matter what, the capabilities were always limited. They were no longer heading in the direction that we needed a partner to head with us.”

“It allows us to list products that we have sold out of on our main site. But now we’ve had a substantial enough amount of returns that we can list them on this side of the website. We have some superfans looking for colorways that they can’t get anymore. So it’s been very fun for the customer.“

“Loop was extremely responsive and actually was making incremental improvements to the product based on the global scale and reach of our business. We weren’t just getting told, ‘we’re going to put that in our product roadmap.’ We were actually getting results.”

“After the initial call with Loop, it just made sense that this was going to work perfectly for us. The platform itself, all the data and reporting, is so seamless.”