Ingrid

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Read 25 Ingrid reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch customer videos to see why companies chose Ingrid as their Returns Management Software

Ingrid was founded with a mission to create delivery experiences that fit people's lives by letting e-commerce businesses deliver sustainable growth and giving shoppers the power to personalize delivery and returns. The result is a better overall customer experience and greater efficiency for both the retailer and the delivery carrier.

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Customer Rating Review Scorebased on 1048 reference ratings
4.8/5.0 (1048)
  • Top Performer 2025 2025
    Fall 2025Top PerformerReturns Management Software
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

Featured Testimonials

  • "Ingrid’s solution has been a significant step forward for us. Managing over 90,000 products across markets is challenging, especially with strict requirements like Google Shopping’s. Ingrid has helped us handle price updates efficiently, easing system strain. What stands out most is how seamlessly it fits into our operations, letting us focus more on improving the customer experience."

  • “Ingrid’s Transport system minimises the risk of error and provides an easy and quick UX for booking and new shipments creation.”

  • "As an SME company with our main Department of Commerce in Northern Europe serving a global market, it’s a challenge to provide fast, cost-efficient and sustainable deliveries to consumers. Our volumes are not big enough to enable fulfillment from local DCs in every market. Since we have a store network, we saw the possibility to go more local and utilize store capacity, lower our operating cost, increase customer satisfaction and, most importantly, lower our carbon footprint. With Ingrid’s help, we were able to make this happen."

Featured Case Studies

  • Babyshop increases AOV and shipping revenue

  • NA-KD increases shipping revenue by 82%

  • MORJAS delivers a high-quality shopping experience

Additional Ingrid Information & Resources

Read Ingrid Reviews, Testimonials & Customer References from 25 real Ingrid customers.

Browse Ingrid Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Ingrid.