Ingrid

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Read 25 Ingrid reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch customer videos to see why companies chose Ingrid as their Returns Management Software

Ingrid was founded with a mission to create delivery experiences that fit people's lives by letting e-commerce businesses deliver sustainable growth and giving shoppers the power to personalize delivery and returns. The result is a better overall customer experience and greater efficiency for both the retailer and the delivery carrier.

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Customer Rating Review Scorebased on 925 reference ratings
4.8/5.0 (925)
  • Top Performer 2025 2025
    Fall 2025Top PerformerReturns Management Software
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

Featured Testimonials

  • "Reducing the number of customer support tickets has been a joint effort where Ingrid’s brand new Tracking page played a big role.”

  • "We have been really good at optimising the delivery experience, from checkout to when the customer gets their products. We now also have phenomenal tools to reliably control the customer offer at all times based on our business goals."

  • "Ingrid has helped us solve the delivery dilemma by turning logistics into a real revenue driver. With their tools, we optimized freight charges and delivery promises, boosting shipping revenue by 75% while keeping our customers happy. It’s been a game-changer for balancing growth, sustainability, and profitability."

Featured Case Studies

  • How omnichannel fashion brands connect local stock to online demand with in-store fulfillment

  • Elon achieves a 15% conversion increase with a delivery offer one step ahead

  • IDEAL OF SWEDEN boosts revenue by 10% in the German market

Additional Ingrid Information & Resources

Read Ingrid Reviews, Testimonials & Customer References from 25 real Ingrid customers.

Browse Ingrid Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Ingrid.