Ingrid

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Read 25 Ingrid reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch customer videos to see why companies chose Ingrid as their Returns Management Software

Ingrid was founded with a mission to create delivery experiences that fit people's lives by letting e-commerce businesses deliver sustainable growth and giving shoppers the power to personalize delivery and returns. The result is a better overall customer experience and greater efficiency for both the retailer and the delivery carrier.

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Customer Rating Review Scorebased on 957 reference ratings
4.8/5.0 (957)
  • Top Performer 2025 2025
    Fall 2025Top PerformerReturns Management Software
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

Featured Testimonials

  • "Ingrid Returns makes a huge difference. The stores that haven't activated the product have a massive returns headache."

  • “We want to offer the best delivery experience possible to our customers and Ingrid helps us achieve that. Ingrid also gives us the flexibility to set up new carriers, communicate what to expect for each delivery alternative, and promote more environmentally-friendly options.”

  • "We have been really good at optimising the delivery experience, from checkout to when the customer gets their products. We now also have phenomenal tools to reliably control the customer offer at all times based on our business goals."

Featured Case Studies

  • Cellbes handles 77% of customer queries with a tracking bot integration

  • Nordic Nest dynamically calculates 10M+ delivery costs for Google Shopping ads

  • How your e-commerce business can turn logistics into a real revenue driver

Additional Ingrid Information & Resources

Read Ingrid Reviews, Testimonials & Customer References from 25 real Ingrid customers.

Browse Ingrid Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Ingrid.