Ingrid

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Read 21 Ingrid reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch customer videos to see why companies chose Ingrid as their Returns Management Software

Ingrid was founded with a mission to create delivery experiences that fit people's lives by letting e-commerce businesses deliver sustainable growth and giving shoppers the power to personalize delivery and returns. The result is a better overall customer experience and greater efficiency for both the retailer and the delivery carrier.

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  • 19Case StudiesView
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Customer Rating Review Scorebased on 818 reference ratings
4.8/5.0 (818)
  • Top Performer 2024 2024
    Fall 2024Top PerformerReturns Management Software
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

Featured Testimonials

  • “We are very happy with Ingrid’s A/B Testing, as it has helped us make an important decision regarding our shipping options, based on real data insights. We are also very pleased with Ingrid’s Customer Success Team that has been supporting us from the very beginning.”

  • "We don’t even talk about returns at the office anymore, which means they run smoothly. For those of us who manage them daily, the workflow has become much easier. With just a few clicks, we can handle digital return, exchange, and claim requests from customers. This new system has strengthened both our internal operations and our customer experience. Returns will never be 100% sustainable, but we’ve started our journey and look forward to the next milestone in becoming an even more sustainable e-commerce company that also prioritizes customer experience.”

  • “We’ve implemented free shipping for a cart value over 400 NOK in Norway as soon as the test finished. Ingrid Delivery Checkout experiments are easy and straightforward to set up without too big of a hassle. The platform has a good management system with a lot of customization, if needed, and it’s simple to navigate, even for less experienced software users.”

Featured Case Studies

  • Hatstore improves delivery offer and increases AOV by 15%

  • Netthandelsgruppen reduces the online return rate from 15% to 4%

  • SkalHuset boosts AOV by 12% with a free shipping threshold in Norway

Additional Ingrid Information & Resources

Read Ingrid Reviews, Testimonials & Customer References from 21 real Ingrid customers.

Browse Ingrid Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Ingrid.