25 Ingrid Testimonials

“We are very happy with Ingrid’s A/B Testing, as it has helped us make an important decision regarding our shipping options, based on real data insights. We are also very pleased with Ingrid’s Customer Success Team that has been supporting us from the very beginning.”

"Ingrid has been wonderful to work with, as the team is completely committed to helping us improve and extend our B2C delivery offering. So far, we have received help with everything — from getting data on delivery alternatives in the new markets we are interested in to more technically advanced support with specific feature requests. ‍ Complete onboarding for Ingrid probably took around two months, which was mostly thanks to the complexity of our existing IT infrastructure. Our Customer Success Specialist was incredibly helpful along the way and ensured that Ingrid delivered on time."

“We want to integrate our ecommerce with our retail business to create a seamless omnichannel strategy. It requires a modern technical platform and that makes Ingrid the only alternative.”

“We want to offer the best delivery experience possible to our customers and Ingrid helps us achieve that. Ingrid also gives us the flexibility to set up new carriers, communicate what to expect for each delivery alternative, and promote more environmentally-friendly options.”

“Through Ingrid's checkout optimization we are able to create the best possible delivery experience for all customers, while benefiting from both conversion uplift and lower net delivery costs.”

"We needed a solution for an optimized, user-friendly delivery checkout and scalable delivery configuration behind the scenes. Ingrid came up as a strong contender in the competition. We had a smooth implementation of the Delivery Checkout and Address Form products and quick support from the onboarding team. When there was a need for some functionality tweaks, Ingrid's team delivered the backend changes as requested. Ingrid Delivery Checkout and Delivery Address Form help our growth by giving us the tools to understand consumer behavior, and importantly, to give our customers a greater shopping experience. We feel confident about the upcoming projects and see great potential with Ingrid going forward."

"As an SME company with our main Department of Commerce in Northern Europe serving a global market, it’s a challenge to provide fast, cost-efficient and sustainable deliveries to consumers. Our volumes are not big enough to enable fulfillment from local DCs in every market. Since we have a store network, we saw the possibility to go more local and utilize store capacity, lower our operating cost, increase customer satisfaction and, most importantly, lower our carbon footprint. With Ingrid’s help, we were able to make this happen."

"Ingrid Checkout implementation in our four markets has made our shopping experience much simpler and customer-oriented. With Ingrid, our consumers can buy, for instance, a greenhouse and choose between several different weeks to find a delivery option that suits them best."

"We saw a positive impact on the checkout experience and conversion in general already within six months after implementing Ingrid."

"Ingrid Returns makes a huge difference. The stores that haven't activated the product have a massive returns headache."

"Ingrid's A/B Testing proved that setting a higher shipping price deviates negatively on conversion but shows an increase in the Average Order Value. These figures have been a strong proof that the delivery pricing strategy should be changed."

“We are very happy about the collaboration with Ingrid going live so quickly. This is an important step for the company, to improve the entire customer journey and have a delivery offer that we believe is as fulfilling as the clothes our consumers purchase.”

“Our fallback rate is at 4.4% which is very low for being so early on in the project. This means we have really captured what customers are asking about in an efficient and smart way."

"We don’t even talk about returns at the office anymore, which means they run smoothly. For those of us who manage them daily, the workflow has become much easier. With just a few clicks, we can handle digital return, exchange, and claim requests from customers. This new system has strengthened both our internal operations and our customer experience. Returns will never be 100% sustainable, but we’ve started our journey and look forward to the next milestone in becoming an even more sustainable e-commerce company that also prioritizes customer experience.”

“We’ve implemented free shipping for a cart value over 400 NOK in Norway as soon as the test finished. Ingrid Delivery Checkout experiments are easy and straightforward to set up without too big of a hassle. The platform has a good management system with a lot of customization, if needed, and it’s simple to navigate, even for less experienced software users.”