21 Ingrid Testimonials

“We are very happy with Ingrid’s A/B Testing, as it has helped us make an important decision regarding our shipping options, based on real data insights. We are also very pleased with Ingrid’s Customer Success Team that has been supporting us from the very beginning.”

"We have been really good at optimising the delivery experience, from checkout to when the customer gets their products. We now also have phenomenal tools to reliably control the customer offer at all times based on our business goals."

"Ingrid Delivery Checkout helped us scale internationally. Also, our commercial departments no longer have to involve the development team whenever we want to change the delivery offer, which made our life much easier. On top of this, the Ingrid team is really responsive and quick when it comes to issues and new features. We have had several feature requests and each has been fulfilled so far — a HUGE plus compared to many other companies that would just 'add it to the backlog'. We've been involved in the development of each feature request from the very beginning, and so it really feels like we've built them together."

“We want to offer the best delivery experience possible to our customers and Ingrid helps us achieve that. Ingrid also gives us the flexibility to set up new carriers, communicate what to expect for each delivery alternative, and promote more environmentally-friendly options.”

"We don’t even talk about returns at the office anymore, which means they run smoothly. For those of us who manage them daily, the workflow has become much easier. With just a few clicks, we can handle digital return, exchange, and claim requests from customers. This new system has strengthened both our internal operations and our customer experience. Returns will never be 100% sustainable, but we’ve started our journey and look forward to the next milestone in becoming an even more sustainable e-commerce company that also prioritizes customer experience.”

"Ingrid Checkout implementation in our four markets has made our shopping experience much simpler and customer-oriented. With Ingrid, our consumers can buy, for instance, a greenhouse and choose between several different weeks to find a delivery option that suits them best."

“We’ve implemented free shipping for a cart value over 400 NOK in Norway as soon as the test finished. Ingrid Delivery Checkout experiments are easy and straightforward to set up without too big of a hassle. The platform has a good management system with a lot of customization, if needed, and it’s simple to navigate, even for less experienced software users.”

"The biggest win for us has been the decrease in downtime, we’ve actually seen a huge improvement after implementing Ingrid. It’s worth a lot to us—Haypp Group runs operations 24/7, and we can’t afford any problems with the TMS."

"Ingrid Returns makes a huge difference. The stores that haven't activated the product have a massive returns headache."

“Thanks to the A/B Testing feature we were able to prove that we can raise the free shipping threshold without damaging the overall conversion. Before that, we were making changes without the possibility of proving we had found the right balance between conversion and increase of the shipping revenue.”

“Through Ingrid's checkout optimization we are able to create the best possible delivery experience for all customers, while benefiting from both conversion uplift and lower net delivery costs.”

“We are very happy about the collaboration with Ingrid going live so quickly. This is an important step for the company, to improve the entire customer journey and have a delivery offer that we believe is as fulfilling as the clothes our consumers purchase.”

"We have now implemented this in the Netherlands and currently testing and scaling this up for our other markets. We are also testing other triggers in the Dutch market. These tests with qualitative data & quantitative data help us understand what exactly encourages IDEAL OF SWEDEN consumers to increase their shopping cart value. Only creativity sets the limits for these experiments."

"Reducing the number of customer support tickets has been a joint effort where Ingrid’s brand new Tracking page played a big role.”

"Ingrid has been wonderful to work with, as the team is completely committed to helping us improve and extend our B2C delivery offering. So far, we have received help with everything — from getting data on delivery alternatives in the new markets we are interested in to more technically advanced support with specific feature requests. ‍ Complete onboarding for Ingrid probably took around two months, which was mostly thanks to the complexity of our existing IT infrastructure. Our Customer Success Specialist was incredibly helpful along the way and ensured that Ingrid delivered on time."