21 Ingrid Testimonials

"Ingrid Delivery Checkout helped us scale internationally. Also, our commercial departments no longer have to involve the development team whenever we want to change the delivery offer, which made our life much easier. On top of this, the Ingrid team is really responsive and quick when it comes to issues and new features. We have had several feature requests and each has been fulfilled so far — a HUGE plus compared to many other companies that would just 'add it to the backlog'. We've been involved in the development of each feature request from the very beginning, and so it really feels like we've built them together."

"Reducing the number of customer support tickets has been a joint effort where Ingrid’s brand new Tracking page played a big role.”

“Through Ingrid's checkout optimization we are able to create the best possible delivery experience for all customers, while benefiting from both conversion uplift and lower net delivery costs.”

“We’ve implemented free shipping for a cart value over 400 NOK in Norway as soon as the test finished. Ingrid Delivery Checkout experiments are easy and straightforward to set up without too big of a hassle. The platform has a good management system with a lot of customization, if needed, and it’s simple to navigate, even for less experienced software users.”

"We needed a solution for an optimized, user-friendly delivery checkout and scalable delivery configuration behind the scenes. Ingrid came up as a strong contender in the competition. We had a smooth implementation of the Delivery Checkout and Address Form products and quick support from the onboarding team. When there was a need for some functionality tweaks, Ingrid's team delivered the backend changes as requested. Ingrid Delivery Checkout and Delivery Address Form help our growth by giving us the tools to understand consumer behavior, and importantly, to give our customers a greater shopping experience. We feel confident about the upcoming projects and see great potential with Ingrid going forward."

“We want to integrate our ecommerce with our retail business to create a seamless omnichannel strategy. It requires a modern technical platform and that makes Ingrid the only alternative.”

“Thanks to the A/B Testing feature we were able to prove that we can raise the free shipping threshold without damaging the overall conversion. Before that, we were making changes without the possibility of proving we had found the right balance between conversion and increase of the shipping revenue.”

"We have been really good at optimising the delivery experience, from checkout to when the customer gets their products. We now also have phenomenal tools to reliably control the customer offer at all times based on our business goals."

"Ingrid Returns makes a huge difference. The stores that haven't activated the product have a massive returns headache."