198 Sprinklr Testimonials

“Agents only have so much time in a day, and their time should be dedicated to customers who need one-on-one assistance Agents shouldn’t have to answer the same questions for which we’ve already crafted answers.”

"Our momentum just keeps building. We are hyperfocused on our continued transformation to a digitally-savvy organization with significant, ahead-of-the-curve investment in ecommerce and other key digital capabilities.”

"Our audience has grown like crazy, and our engagement has grown like crazy."

"For us, the most important thing is to become more data-driven and to listen to our customers because, in the end, we deliver a product that is supposed to transport people from their reality for a moment. Sprinklr really helps us to listen to our customers and their needs and translate that into a new experience online."

"Sprinklr has up-levelled our organization in terms of allowing us not just to be digital-first, but data-driven and compliant. As we modernize our marketing and customer service organizations, it’s empowered our teams to stay ahead of important news and trends that affect our business, so that we’re always prepared to meet our customers’ needs — and to do so in a way that complies with industry regulations."

"Once we got Sprinklr, it really opened up the floodgates. My team focuses on identifying the queries to catch, then we allow the technology to surface the mentions for us to engage with. That’s the power of Sprinklr — with the right people in place, the opportunities are endless."

"It is quite hard to keep a handle on things if you’re not using Sprinklr. It’s just information overload and not manageable. With Sprinklr’s platform, you can see all the action happening across all platforms in one place."

“We really leaned on Sprinklr to help us with our evolution, and Sprinklr has delivered.”

"We couldn’t do that if we didn’t have a platform that combines the process, creates automated reports, automatically boosts postings, and makes it so easy to get campaign insights in a holistic way.”

"From a public relations perspective, Sprinklr has really become our eyes and ears out into the world.”

"One campaign had over 300 messages that were tagged as positive stay experiences. Having Sprinklr automatically classify these and provide real-time reporting is not only a huge time saver, but important for future campaign recommendations.”

"We loved that Sprinklr Advocacy integrates our social publishing and listening solution — and that the platform is one that our social professionals here at Cisco are already very familiar with. So we were excited to move forward and saw that it had a lot of the functionality that we were missing before.”

"It just goes to show the power of a tweet turning into a trend, turning into an in-real-life activation. And if we didn't have our Sprinklr tool, there's no way we would've ever seen this."

“We sort out the entries to see if they are an inquiry, complaint, or just a social comment, Once the messages are tagged by Sprinklr, the team is able to then identify and engage with those that require a response.”

"It’s important that we have a consistent voice across all our brands and industries and that we are showing up for our customers wherever they are. Sprinklr helps to ensure that we are always in the mix — that we know about and are engaged in and driving important, brand-relevant conversations on social.”