204 Sprinklr Testimonials

"Sprinklr allows us to track any potential reputational risks or safety threats to the student body. We have automated alerts set up so we’re pinged every time one of our keyword queries reaches a certain threshold of retweets or reposts. This helps us stay on top of social channels, quickly identify red flags, and communicate with the right campus partner to address them quickly."

“The fact that we can tailor the platform to integrate with our own first-party data, means we have a complete picture of our customers and the business. This opens up so much opportunity for us to further cater our product offering and support services to our customers.”

“Our starting point is meeting audiences where they're already consuming news. And right now, that happens to be social. So we needed a tool like Sprinklr that would allow us to tap into the data that's available through the platforms themselves.”

“Whenever we do that, it is the highlight of the day for that social media pro because they're so pumped that, all across the U.S. and Canada, somebody's going to be seeing their content in a different market, honestly, the best shout-out we could ever give.”

“In years past, when the holiday shopping spike hit our contact centers, we just tried to survive and answer inquiries as fast as we could, Sprinklr Service has already had a huge impact on our ability to handle email inquiries and serve our customers, and I look forward to seeing how much better we can get, as we expand Sprinklr across more customer service channels.”

"We are trying to become an intelligent enterprise, where decisions are not made on intuition or whims but data-led insights. This is why we’re setting up a data analytics practice from the ground up, and Sprinklr is one of the key platforms."

“This was an incredible leap, as prior to using Sprinklr, our agents had to switch from one platform to another to ensure that all inquiries were attended to."

"We evaluated a range of tools and options, but Sprinklr's simplicity and ease of use stood out to us and made the choice easy,”

"AI+ acts like a personal assistant, allowing our social media care reps to have meaningful conversations, while ensuring we're being consistent in messaging, tone, character count for certain channels, etc. AI provides suggestions, but we maintain full control of community engagement and social listening reports."

"With Sprinklr Service, my team of community specialists can handle a greater volume of inbound messages in the same amount of time. This means I can fully optimize our resources while improving both the customer and the agent experience.”

"Sprinklr’s sales and customer success functionalities are amazing. They make sure they understand our organizational structure and our reality. They are flexible, prompt, and super reliable. They consistently share best practices to help us meet our goals, and they always go beyond my expectations.”

"Our partnership with Sprinklr has been fantastic because they really moved with the changes with us in many ways as a supportive partner, which allowed us to keep that guest contact and communication going across all of our channels, which could not have been more important in a time like we just had.”

“Being able to track branded content in multiple languages from development through deployment across digital channels – and enable cross-team collaboration and visibility every step of the way – has been a game-changer."

"This evolution is possible because of the sophistication that Sprinklr provides: help with safety, sophistication, precision, accuracy and hard, quantifiable metrics. I don't think anybody else in the marketplace provides that level of peace of mind, customer service and robust data engineering.”

“One of the strengths of our partnership with Sprinklr is their ability to be highly responsive to our requests. They're always willing to evolve and advance their products to match our business needs.”