198 Sprinklr Testimonials

“When we started our journey with Sprinklr in 2019, our social media tech stack consisted of seven point solutions, As a result, we faced numerous challenges, including extremely manual and repetitive reporting processes, metrics discrepancies between systems, capability limitations due to a lack of integration between systems, and much more. Today, we use one solution for all our social media use cases: Sprinklr. As a result, we’ve saved thousands of hours of manual work effort annually, driven greater data democratization org wide, supported new use cases, and scaled our programs significantly.”

“Reporting has made us a lot smarter about content. We have solid data to back up our approach, instead of just hunches.”

"Sprinklr's conversational commerce platform empowers us to recognize and incentivize loyal customers while consistently nurturing our relationships with them."

"Sprinklr allowed us to really come together and build a collaborative and cohesive digital strategy that aligns with our brand.”

“Whenever we do that, it is the highlight of the day for that social media pro because they're so pumped that, all across the U.S. and Canada, somebody's going to be seeing their content in a different market, honestly, the best shout-out we could ever give.”

“In years past, when the holiday shopping spike hit our contact centers, we just tried to survive and answer inquiries as fast as we could, Sprinklr Service has already had a huge impact on our ability to handle email inquiries and serve our customers, and I look forward to seeing how much better we can get, as we expand Sprinklr across more customer service channels.”

"We are trying to become an intelligent enterprise, where decisions are not made on intuition or whims but data-led insights. This is why we’re setting up a data analytics practice from the ground up, and Sprinklr is one of the key platforms."

“This was an incredible leap, as prior to using Sprinklr, our agents had to switch from one platform to another to ensure that all inquiries were attended to."

"We evaluated a range of tools and options, but Sprinklr's simplicity and ease of use stood out to us and made the choice easy,”

"AI+ acts like a personal assistant, allowing our social media care reps to have meaningful conversations, while ensuring we're being consistent in messaging, tone, character count for certain channels, etc. AI provides suggestions, but we maintain full control of community engagement and social listening reports."

"With Sprinklr Service, my team of community specialists can handle a greater volume of inbound messages in the same amount of time. This means I can fully optimize our resources while improving both the customer and the agent experience.”

"Sprinklr’s sales and customer success functionalities are amazing. They make sure they understand our organizational structure and our reality. They are flexible, prompt, and super reliable. They consistently share best practices to help us meet our goals, and they always go beyond my expectations.”

“The fact that we can tailor the platform to integrate with our own first-party data, means we have a complete picture of our customers and the business. This opens up so much opportunity for us to further cater our product offering and support services to our customers.”

"Our partnership with Sprinklr has been fantastic because they really moved with the changes with us in many ways as a supportive partner, which allowed us to keep that guest contact and communication going across all of our channels, which could not have been more important in a time like we just had.”

“Being able to track branded content in multiple languages from development through deployment across digital channels – and enable cross-team collaboration and visibility every step of the way – has been a game-changer."