"As the saying goes – ‘if you build it they will come’ – and came they did. The more we engaged our customers through social, the more teams wanted to establish new accounts to have more relevant, useful conversations about their products and services."

"We were able to pare down from four technology solutions to one and eliminate millions of dollars in contractual expenses for single-point solutions. The way I describe it is that we now have our social data house in order."

“When we started our journey with Sprinklr in 2019, our social media tech stack consisted of seven point solutions, As a result, we faced numerous challenges, including extremely manual and repetitive reporting processes, metrics discrepancies between systems, capability limitations due to a lack of integration between systems, and much more. …

“Our company is known for providing a seamless customer experience. It’s always been at the core of who we are, And that’s because we know that a business thrives when it places its customers at the core of its operations.”

"With Sprinklr, our scheduling runs smoothly across all platforms. It’s as easy as uploading the content to one space, selecting the channels and clicking ‘go."

“With Sprinklr, we get a clear overview of where we stand across channels. It shows us where we perform best and how we can improve our campaigns and content."

"For agencies that distribute as much content and provide as much data and insight as we are required to do, there is no other solution that is robust enough. There’s simply nothing out there that operates at this level and does what it says it will do."

"Sprinklr provides exceptional value and return on investment, making it a standout brand to have as a partner. It offers a reliable product, a great user experience and interface, and an unparalleled level of customer support.”

“Comments we've heard from employees are that it’s easiest tool they've used and that they’re really pleased with how little it takes to go in and schedule your posts for the week."

“Agents only have so much time in a day, and their time should be dedicated to customers who need one-on-one assistance Agents shouldn’t have to answer the same questions for which we’ve already crafted answers.”

"The ability to manage accounts directly with Sprinklr, rather than multiple third-party tools, gives us the opportunity to build a clearer roadmap for our teams."

"At Miral Destinations, we’re always pushing the boundaries to redefine guest experiences. Partnering with Sprinklr isn’t just about optimizing communication; it’s about curating immersive journeys that captivate and delight at every step."

“Overall, in terms of alignment on data, this is a success story for me. That I can go to one source and get everything means this has been a win."

“We cannot miss any mention of the company or our product on social media, and we always need to be available to solve our customers’ problems in real time."

Using Sprinklr to manage inbound inquiries on social media has proven immensely beneficial. It brings clarity to our processes, particularly when dealing with a substantial volume of inquiries. While addressing every issue is challenging, the platform helps us prioritize effectively. We can identify high priority and urgent matters, enabling a …