"Sprinklr’s sales and customer success functionalities are amazing. They make sure they understand our organizational structure and our reality. They are flexible, prompt, and super reliable. They consistently share best practices to help us meet our goals, and they always go beyond my expectations.”

"With the data that we're able to pull from Sprinklr, we can really start to train students and faculty from across the university in these research skills. It's a huge untapped area of research that is interdisciplinary in nature.”

"As the saying goes – ‘if you build it they will come’ – and came they did. The more we engaged our customers through social, the more teams wanted to establish new accounts to have more relevant, useful conversations about their products and services."

"Sprinklr’s automations and AI are fantastic, It's great when technology works seamlessly in the background, bringing operational efficiencies."

“Customer service is a top priority for us because it’s a real differentiator in our industry, We want to have the best product, the best network and the best customer service. And to provide the best customer service, we need channel-less and seamless solutions.”

"Social media isn’t just a content platform for us, It's a tool for taking action, addressing passenger questions and continuously improving our services and business."

“We needed to stay true to Oatly and what Oatly stands for, We wouldn’t go into the platform and just follow what everyone else does.”

“If there’s one platform where a brand is allowed to really act out and bring its weirdest self, it’s on TikTok, So for us, it was a media match made in heaven.”

“When we started our journey with Sprinklr in 2019, our social media tech stack consisted of seven point solutions, As a result, we faced numerous challenges, including extremely manual and repetitive reporting processes, metrics discrepancies between systems, capability limitations due to a lack of integration between systems, and much more. …

“It’s all about weaving social seamlessly into the value chain, TCS Interactive is the digital design and innovation arm of Tata Consultancy Services, one of the largest IT services and consulting companies in the world."

“Over the last few years with COVID, we’ve started to drift apart and do our own thing, It was clear we needed to create a feeling of community and teamwork. We needed to get everyone who works on social media to have a feeling that we’re all working together.”

“Our socials had been geared toward ‘fitspiration,’ but I tried a different tactic, My goal was to meet people where they were and encourage more of a health-at-every-size approach.” Positive engagement started to go up, as Garson made real connections with the company’s app users. She realized she had a …

“We were able to take a fractured process with no consistency that was based on individual performance in 5,200 locations and centralize it, so that we have a single brand message, one voice for Jackson Hewitt.”

"We have everything from ad creation to performance analysis — including creative approvals, A/B testing and various segmentations — in one place. This also increases governance in controlling advertising expenses, allowing the company to work in harmony with the agency throughout the process."

“We were building tens of thousands of ads, especially during our peak period in Q4. To build that through the platform would probably take, for one person, maybe two or three days.”