212 Sprinklr Testimonials

"Sprinklr has rolled out global functionality developments based on our requirements. That was a huge testament to not only how much Sprinklr is investing in our project, but also how our team has come up with intricate solutions for making this the best chatbot journey possible."

"One campaign had over 300 messages that were tagged as positive stay experiences. Having Sprinklr automatically classify these and provide real-time reporting is not only a huge time saver, but important for future campaign recommendations.”

“Community really laid the foundation for reaching the goals we wanted to meet and we met them. With improved internal processes, our employee response times, Support response times, and engagement rates have drastically increased.”

"Our global editorial calendar allows us to see all the different posts we have published or scheduled, So we're able to track what's happening on different social media channels across the world in real-time. That's been invaluable in helping us coordinate our efforts and ensure consistency in our messaging."

"Sprinklr’s automations and AI are fantastic, It's great when technology works seamlessly in the background, bringing operational efficiencies."

“Customer service is a top priority for us because it’s a real differentiator in our industry, We want to have the best product, the best network and the best customer service. And to provide the best customer service, we need channel-less and seamless solutions.”

"Social media isn’t just a content platform for us, It's a tool for taking action, addressing passenger questions and continuously improving our services and business."

“We needed to stay true to Oatly and what Oatly stands for, We wouldn’t go into the platform and just follow what everyone else does.”

“If there’s one platform where a brand is allowed to really act out and bring its weirdest self, it’s on TikTok, So for us, it was a media match made in heaven.”

“When we started our journey with Sprinklr in 2019, our social media tech stack consisted of seven point solutions, As a result, we faced numerous challenges, including extremely manual and repetitive reporting processes, metrics discrepancies between systems, capability limitations due to a lack of integration between systems, and much more. Today, we use one solution for all our social media use cases: Sprinklr. As a result, we’ve saved thousands of hours of manual work effort annually, driven greater data democratization org wide, supported new use cases, and scaled our programs significantly.”

“It’s all about weaving social seamlessly into the value chain, TCS Interactive is the digital design and innovation arm of Tata Consultancy Services, one of the largest IT services and consulting companies in the world."

“Over the last few years with COVID, we’ve started to drift apart and do our own thing, It was clear we needed to create a feeling of community and teamwork. We needed to get everyone who works on social media to have a feeling that we’re all working together.”

“Our socials had been geared toward ‘fitspiration,’ but I tried a different tactic, My goal was to meet people where they were and encourage more of a health-at-every-size approach.” Positive engagement started to go up, as Garson made real connections with the company’s app users. She realized she had a knack for this as well — and decided to strike out on her own: In 2014, she launched Gut Feels Media, a social media specializing in spiritual and artistic clients."

“We were able to take a fractured process with no consistency that was based on individual performance in 5,200 locations and centralize it, so that we have a single brand message, one voice for Jackson Hewitt.”

"We have everything from ad creation to performance analysis — including creative approvals, A/B testing and various segmentations — in one place. This also increases governance in controlling advertising expenses, allowing the company to work in harmony with the agency throughout the process."