“Our team recognized the importance of social, and we were moving fast to incorporate it into our daily operations. But we outgrew the tools that we were using, and that drove us to pursue a more comprehensive solution."

"AI+ acts like a personal assistant, allowing our social media care reps to have meaningful conversations, while ensuring we're being consistent in messaging, tone, character count for certain channels, etc. AI provides suggestions, but we maintain full control of community engagement and social listening reports."

"Advocacy allows us to help employees create content that is interesting and important to them and their social networks. And, for the first time in memory, we’ve got a tool representative of all geographies, all corporate initiatives, and all efforts across the company to tell our One Lenovo story. It’s …

“The automation process helps us respond faster and frees up our team to focus on more complex issues that may involve store managers.”

"Our Sprinklr-powered chatbot is light years ahead of what we had before. It’s not just informative — it’s action-oriented. Customers can troubleshoot service issues, check their balances, make changes, and more. That kind of functionality has exceeded even our expectations."

"Sprinklr has rolled out global functionality developments based on our requirements. That was a huge testament to not only how much Sprinklr is investing in our project, but also how our team has come up with intricate solutions for making this the best chatbot journey possible."

"We are in an era where almost everyone claims to have a high quality chatbot solution, but many companies would not be able to handle the data and integration complexity at scale."

"By embracing Sprinklr’s cutting-edge capabilities, Heineken Brazil has turned customer service from a reactive function into a proactive, data-driven team that powers strategic decisions, identifies and acts on emerging opportunities, and brings the company closer to our customers."

"We are pleased to deepen our partnership with Sprinklr to accelerate our digital transformation goals while reducing infrastructure costs and, most importantly, increasing customer satisfaction."

“In times of crisis, Sprinklr is essential for communicating well with the public and reinforcing public trust.”

"UGC is one of the best, low-hanging fruit marketing and guest service strategies there is. Not only does it celebrate existing guests, but it amplifies experiences for future guests.”

"With Sprinklr, we’ve been able to streamline our content strategy, reduce manual labor and achieve a more cohesive online presence. The insights and analytics we now have access to have been invaluable in driving our social media success."

"The Sprinklr platform allows us to effectively support our regional managers across the country. We now provide them with a content plan as well as a content library so that they can schedule social posts for their offices."

"If I look at my customer-facing touch points and tools, Sprinklr and social listening definitely stands out. It may seem like a small in the whole journey, but it's very, very critical because it augments a lot of data points and fuels a lot of decisions we make."

"The customer service team’s workload dropped by more than 14% due to the increased efficiency and use of Sprinklr."