"We have robust and comprehensive approval pathways. So, even if recruiting isn’t the full-time responsibility of someone doing social outreach, their content goes through a process that ensures we’re using our brand voice.”

“Having multiple solutions and systems in place means that you have multiple internal and external contacts. When something goes wrong, you have a question, or need to make a change, you’re doing that across multiple systems. Sprinklr has saved us about $8,000 per month in technology fees and provides IT, …

“Our team recognized the importance of social, and we were moving fast to incorporate it into our daily operations. But we outgrew the tools that we were using, and that drove us to pursue a more comprehensive solution."

“Our strategic focus on digital technology and customer experience, and our partnership with Sprinklr, will allow us to differentiate ourselves in the logistics industry.”

"Managing a brand’s reputation has never been tougher. Yet brands need to cut through the noise to identify potential risks, detect early signs of a crisis and seize opportunities to engage.”

"Innovation starts with understanding what customers want and what’s most important to them."

“What trends are emerging across these two datasets?”

“Whether it’s a call, social media message or live chat through the AjmanOne app, everything is combined in one place now. This is where the Sprinklr system comes to life.”

"Sprinklr became the place where everything comes together. Whether it’s a call, social media message or live chat through the AjmanOne app, everything is combined in one place now. This is where the Sprinklr system comes to life."

"We didn’t set out to chase engagement. We set out to build connection."

"We needed a way to bring the customer’s voice into engineering conversations and consistently highlight the importance of security in the overall experience."

“We wanted to speed up customer purchases and see if agents handling multiple chats from different countries all at once could keep up productivity rates during slower demand periods.”

"Sprinklr has helped us turn social data into a powerful storytelling tool. This initiative not only improves how we track brand sentiment, but also enhances our ability to recognize and elevate the contributions of our global research community."

"We’re now resolving tens of thousands of cases without human intervention — and doing so with precision. Sprinklr's chatbot has helped us reduce fraud, cut costs and improve customer satisfaction all at once."

"The joint efforts of the Zé Delivery team and Sprinklr’s Managed Services team have been instrumental in achieving these improvements, This partnership not only brought operational gains, but also helped our team gain greater autonomy and maturity in managing Sprinklr.”