212 Sprinklr Testimonials

"Our main focus is customer relationship management, We are working and speaking with all customers who travel by train, whether they are business partners or regular customers who get in touch with us via our native channels."

"By embracing Sprinklr’s cutting-edge capabilities, Heineken Brazil has turned customer service from a reactive function into a proactive, data-driven team that powers strategic decisions, identifies and acts on emerging opportunities, and brings the company closer to our customers."

"Sprinklr listens to us. They take our suggestions seriously, and they make improvements that make the platform better. That's not something that every platform does, which really speaks to the way that we've partnered together to make it more usable for social listening analysts and day-to-day users."

“Our strategic focus on digital technology and customer experience, and our partnership with Sprinklr, will allow us to differentiate ourselves in the logistics industry.”

"Managing a brand’s reputation has never been tougher. Yet brands need to cut through the noise to identify potential risks, detect early signs of a crisis and seize opportunities to engage.”

"Innovation starts with understanding what customers want and what’s most important to them."

“What trends are emerging across these two datasets?”

“Whether it’s a call, social media message or live chat through the AjmanOne app, everything is combined in one place now. This is where the Sprinklr system comes to life.”

"Sprinklr became the place where everything comes together. Whether it’s a call, social media message or live chat through the AjmanOne app, everything is combined in one place now. This is where the Sprinklr system comes to life."

"We didn’t set out to chase engagement. We set out to build connection."

"We needed a way to bring the customer’s voice into engineering conversations and consistently highlight the importance of security in the overall experience."

“We wanted to speed up customer purchases and see if agents handling multiple chats from different countries all at once could keep up productivity rates during slower demand periods.”

"Sprinklr has helped us turn social data into a powerful storytelling tool. This initiative not only improves how we track brand sentiment, but also enhances our ability to recognize and elevate the contributions of our global research community."

"We’re now resolving tens of thousands of cases without human intervention — and doing so with precision. Sprinklr's chatbot has helped us reduce fraud, cut costs and improve customer satisfaction all at once."

"The joint efforts of the Zé Delivery team and Sprinklr’s Managed Services team have been instrumental in achieving these improvements, This partnership not only brought operational gains, but also helped our team gain greater autonomy and maturity in managing Sprinklr.”