198 Sprinklr Testimonials

"In September of 2019, we launched our usage of the Sprinklr Modern Care Tool. Our proudest achievements (since then) are the relationships we've built with customers as we celebrate their wins and provide them with support. We’ve seen a 40% increase in sentiment change in conversations this team has engaged with increasing our customer satisfaction, expectations, and experience."

“In times of crisis, Sprinklr is essential for communicating well with the public and reinforcing public trust.”

"Sprinklr is a very powerful tool that helps me get the real-time pulse of consumer sentiment and provides me with actionable insights.”

Using Sprinklr to manage inbound inquiries on social media has proven immensely beneficial. It brings clarity to our processes, particularly when dealing with a substantial volume of inquiries. While addressing every issue is challenging, the platform helps us prioritize effectively. We can identify high priority and urgent matters, enabling a more focused and efficient response.”

"Sprinklr is a critical pillar of our brand strategy at LSU Athletics. It’s an intuitive tool that gives incredibly in-depth measurements as well as 30,000-foot views of what we do, helping us share more aligned and strategic messages.”

"In today’s digital world, social listening gives considerable edge to brands when it comes to trend spotting and engaging with digital natives. Marico embarked upon its digital transformation journey in 2019; as a result, we are now better positioned to identify emerging trends. Sprinklr has played an instrumental role in powering this journey towards a future-ready Marico.”

"Our momentum just keeps building. We are hyperfocused on our continued transformation to a digitally-savvy organization with significant, ahead-of-the-curve investment in ecommerce and other key digital capabilities.”

“Our aim was really to give a voice to the customers, and we’ve had wonderful results."

“Sprinklr Insights allows us to get ahead of inbound customer service inquiries and realize cost savings with proactive issue detection and resolution."

“Previously, it took us five minutes to boost one post. Each time we had to create a new campaign, recreate the audience and retrieve the TikTok code, Today, with Auto Boost, we accomplish the same task in less than a minute. This not only results in significant time savings but also empowers us to redirect our focus towards other critical tasks, which ultimately enhances our overall performance.”

"Expanding brand visibility on social media channels is important, but we also want to make sure our customers are having a great experience with our brand. We need to let people know we’re here listening, supporting them and answering their questions. And without Sprinklr, it’s not possible to do this effectively.”

"Sprinklr doesn’t have a stopping point. You’re improving continuously and, every day, you surprise us with new features and new growth.”

"While the product is essential, it's the partnership and willingness to understand and meet Fooji's unique needs that sets Sprinklr apart. Sprinklr has given our team the time of day to talk through our use cases and how best to solve them — and to actually build it right.”

"The data in Sprinklr helps us with social media activities across markets and platforms. We analyze this to understand how social teams achieved their KPIs and to extract any learnings that could improve our groupwide activities or that other teams might replicate."

"I want people to look at our Instagram page and be like, 'Oh my gosh, this gives me the warm fuzzies. I want to be at this school and to have this experience, I want people to find Capital University on social media and think, ‘Wow, this place looks like home.’ Because it is a really special place."