198 Sprinklr Testimonials

"Expanding brand visibility on social media channels is important, but we also want to make sure our customers are having a great experience with our brand. We need to let people know we’re here listening, supporting them and answering their questions. And without Sprinklr, it’s not possible to do this effectively.”

"Our goal is to connect authentically with this new generation of car buyers. This means we listen to the voices of people in the world and proactively engage in relevant conversations. Having a single workflow across channels — from phone to social media to live chat, chat bot, and voice — enables a true omnichannel contact center."

"Sprinklr has given us the ability to dedicate more attention to each customer and resolve cases faster and more efficiently."

“Gauging the impact of social media on our brand is contingent on good data, and Sprinklr has leveled-up our ability to capture good, clean data for actionable insights."

“This has enabled us to focus on high-priority customers, Sprinklr Service has freed up our agents to provide proactive, white glove service to our higher-paying customers.”

"Sprinklr Service has transformed the way we provide customer service on social channels. We’ve found that perfect blend of AI and human interactions, and our customers are happier.”

“Our starting point is meeting audiences where they're already consuming news. And right now, that happens to be social. So we needed a tool like Sprinklr that would allow us to tap into the data that's available through the platforms themselves.”

"We’re one of the biggest, most recognized brands in the world. When you come to us through our digital channels, we want it to feel that way. And I believe Sprinklr’s AI platform is going to allow us to build that experience out and make it feel that way everywhere.”

“one of the Biggest Wins We’ve Seen Since Implementing Sprinklr is to Have Transparency and Visibility Across All Our Markets."

“What Sprinklr represents for us, first, is an entry point for all social media campaigns for all teams across the world."

"One of the main advantages that Sprinklr offers us is its people. They take the time to learn our business, find out what our challenges are, and help us solve them. It's not a supplier relationship. It's not a vendor type of situation. It's more of a partnership.”

"These are fantastic results for us and for our clients because the time saved can be applied to strategic planning and more cognitive tasks.”

“As methods of communication change, it's also important for the Met to change how they engage with the public and communicate with them."

“It was really inefficient, and I had no way to QA our interactions with customers and prospects or to see how our social ad messaging was landing with consumers."

"Sprinklr allowed us to really come together and build a collaborative and cohesive digital strategy that aligns with our brand.”