204 Sprinklr Testimonials

"Sprinklr allows us to track any potential reputational risks or safety threats to the student body. We have automated alerts set up so we’re pinged every time one of our keyword queries reaches a certain threshold of retweets or reposts. This helps us stay on top of social channels, quickly identify red flags, and communicate with the right campus partner to address them quickly."

“The fact that we can tailor the platform to integrate with our own first-party data, means we have a complete picture of our customers and the business. This opens up so much opportunity for us to further cater our product offering and support services to our customers.”

“Our starting point is meeting audiences where they're already consuming news. And right now, that happens to be social. So we needed a tool like Sprinklr that would allow us to tap into the data that's available through the platforms themselves.”

"With the data that we're able to pull from Sprinklr, we can really start to train students and faculty from across the university in these research skills. It's a huge untapped area of research that is interdisciplinary in nature.”

“Gauging the impact of social media on our brand is contingent on good data, and Sprinklr has leveled-up our ability to capture good, clean data for actionable insights."

“This has enabled us to focus on high-priority customers, Sprinklr Service has freed up our agents to provide proactive, white glove service to our higher-paying customers.”

"Sprinklr Service has transformed the way we provide customer service on social channels. We’ve found that perfect blend of AI and human interactions, and our customers are happier.”

"We’re one of the biggest, most recognized brands in the world. When you come to us through our digital channels, we want it to feel that way. And I believe Sprinklr’s AI platform is going to allow us to build that experience out and make it feel that way everywhere.”

“one of the Biggest Wins We’ve Seen Since Implementing Sprinklr is to Have Transparency and Visibility Across All Our Markets."

“What Sprinklr represents for us, first, is an entry point for all social media campaigns for all teams across the world."

"One of the main advantages that Sprinklr offers us is its people. They take the time to learn our business, find out what our challenges are, and help us solve them. It's not a supplier relationship. It's not a vendor type of situation. It's more of a partnership.”

"These are fantastic results for us and for our clients because the time saved can be applied to strategic planning and more cognitive tasks.”

“As methods of communication change, it's also important for the Met to change how they engage with the public and communicate with them."

“It was really inefficient, and I had no way to QA our interactions with customers and prospects or to see how our social ad messaging was landing with consumers."

"Sprinklr allowed us to really come together and build a collaborative and cohesive digital strategy that aligns with our brand.”