198 Sprinklr Testimonials

“We chose to work with Sprinklr because their company vision mirrors our own, and we’re on the same page when it comes to making everything about the customer. With Sprinklr, it wasn’t technology focused—it was customer focused, and that’s the key to the whole thing.”

“We have a few students that we even recognize by name.”

“As methods of communication change, it's also important for the Met to change how they engage with the public and communicate with them."

"It’s incredibly powerful to use real-time data and alerting to gather the information we need to tackle crime and keep our citizens safe and informed. With Sprinklr’s AI-powered listening products, we’ve identified and prevented hundreds of potentially criminal activities that would have otherwise gone undetected. It’s as if Dubai police force has eyes and ears in all the digital channels we need to be in."

"Our goal is to connect authentically with this new generation of car buyers. This means we listen to the voices of people in the world and proactively engage in relevant conversations. Having a single workflow across channels — from phone to social media to live chat, chat bot, and voice — enables a true omnichannel contact center."

"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."

"There’s a saying that a problem shared is a problem halved. That’s why we’ve adopted a partnership model to jointly share our challenges with industry experts like Sprinklr, so we can focus on creating delicious moments, be it in the biscuits we bake or the content we serve out."

"Leveraging Sprinklr's Smart Budget Allocation has given us the ability to more effectively allocate budgets on platforms where we have previously managed allocations manually."

"Digital communication across multiple, disparate channels creates increased uncertainty and complexity across the globe, especially in times of crisis. But the right technology synthesizes real-time, unstructured information to alleviate this complexity and suggests the right steps the ICRC needs to take next."

“To go from that disjointed system to being able to tag assets in specific ways in different campaigns, to see how they ladder up strategically, and for everyone involved in the process to easily pull those assets and get insight into which ones are performing best has been a big, unexpected bonus.”

“Consumers do everything on their mobile phones, so the shift to digital is inevitable. Sprinklr’s Unified-CXM platform helps us serve customers through their channels of choice, be it via a chatbot, social platform, or messaging app, like WeChat or WhatsApp. We think omnichannel CX, coupled with AI and analytics, is the only way forward.”

"As the third-largest mobile telecommunications company in India with more than 273 million subscribers, we carry large volumes of data, and run on a multi-layered organizational structure. Sprinklr really helps us handle this complexity, make sense of data, and streamline processes, so that we can continue to grow confidently as a business with a clear and unified customer experience strategy."

"We live in a world with lots of digital noise and hidden, as well as unhidden messages, everywhere. We need to ensure that we give our sponsors the full value for the money they are investing in the event and that we have a full picture of the conversations. In order to do that, and in order to show it, we need a platform like Sprinklr."

"We have done in-depth reporting on things like brand mentions, hashtag analysis, and key drivers for both positive and negative mentions among our merchants. Now we can be proactive when we’re building campaigns and let our partners know, ‘This is what we’re seeing. This is the reaction you’re getting from customers.’ This lets us make a huge impact."

"For us, the most important thing is to become more data-driven and to listen to our customers because, in the end, we deliver a product that is supposed to transport people from their reality for a moment. Sprinklr really helps us to listen to our customers and their needs and translate that into a new experience online."