198 Sprinklr Testimonials

"The customer service team’s workload dropped by more than 14% due to the increased efficiency and use of Sprinklr."

“From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to continue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business.”

“This was an incredible leap, as prior to using Sprinklr, our agents had to switch from one platform to another to ensure that all inquiries were attended to."

"We were able to pare down from four technology solutions to one and eliminate millions of dollars in contractual expenses for single-point solutions. The way I describe it is that we now have our social data house in order."

"A testament to how easy the tool is to use is that even I was able to have the tool, access it through the web, and pretty much just start using it, as though I was a pro user. It was very easy and very intuitive to use. Think of it almost like an email inbox."

"We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers. Our vision is to integrate 100% of our contact channels into the Sprinklr platform by integrating contact forms, social networks, messaging and chat, and industrialize the integration of Sprinklr into our quality and training processes."

"We are trying to become an intelligent enterprise, where decisions are not made on intuition or whims, but data-led insights. This is why we’re setting up a data analytics practice from the ground up, and Sprinklr is one of the key platforms."

“I think the holistic nature of Modern Care and how it brings together everything in one place is the major charm of the platform.”

“I was able to pick up one particular ticket, where I could see the entire line of communication with that customer. It included every conversation the team had with the customer, and I could even listen to call recordings. That was truly a ‘wow’ moment for me because I did not have that kind of visibility prior to Sprinklr.”

"Sprinklr brings everything into one place, and automations allow us to monitor and respond to a high volume of comments and messages all from one central place."

"Advocacy allows us to help employees create content that is interesting and important to them and their social networks. And, for the first time in memory, we’ve got a tool representative of all geographies, all corporate initiatives, and all efforts across the company to tell our One Lenovo story. It’s pretty cool."

"Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to."

"Sprinklr allows us to track any potential reputational risks or safety threats to the student body. We have automated alerts set up so we’re pinged every time one of our keyword queries reaches a certain threshold of retweets or reposts. This helps us stay on top of social channels, quickly identify red flags, and communicate with the right campus partner to address them quickly."

"The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management."

"Sprinklr has given us the ability to dedicate more attention to each customer and resolve cases faster and more efficiently."