"In today’s digital world, social listening gives considerable edge to brands when it comes to trend spotting and engaging with digital natives. Marico embarked upon its digital transformation journey in 2019; as a result, we are now better positioned to identify emerging trends. Sprinklr has played an instrumental role in …

"As the third-largest mobile telecommunications company in India with more than 273 million subscribers, we carry large volumes of data, and run on a multi-layered organizational structure. Sprinklr really helps us handle this complexity, make sense of data, and streamline processes, so that we can continue to grow confidently as …

“We went back to all the conversations we had with her, and pulled out pieces that we thought would be really motivating.”

"We were able to pare down from four technology solutions to one and eliminate millions of dollars in contractual expenses for single-point solutions. The way I describe it is that we now have our social data house in order."

"A testament to how easy the tool is to use is that even I was able to have the tool, access it through the web, and pretty much just start using it, as though I was a pro user. It was very easy and very intuitive to use. Think of …

"We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers. Our vision is to integrate 100% of our contact channels into the Sprinklr platform by integrating …

"We are trying to become an intelligent enterprise, where decisions are not made on intuition or whims, but data-led insights. This is why we’re setting up a data analytics practice from the ground up, and Sprinklr is one of the key platforms."

“I think the holistic nature of Modern Care and how it brings together everything in one place is the major charm of the platform.”

“I was able to pick up one particular ticket, where I could see the entire line of communication with that customer. It included every conversation the team had with the customer, and I could even listen to call recordings. That was truly a ‘wow’ moment for me because I did …

"Sprinklr brings everything into one place, and automations allow us to monitor and respond to a high volume of comments and messages all from one central place."

"Advocacy allows us to help employees create content that is interesting and important to them and their social networks. And, for the first time in memory, we’ve got a tool representative of all geographies, all corporate initiatives, and all efforts across the company to tell our One Lenovo story. It’s …

"Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to."

"Sprinklr allows us to track any potential reputational risks or safety threats to the student body. We have automated alerts set up so we’re pinged every time one of our keyword queries reaches a certain threshold of retweets or reposts. This helps us stay on top of social channels, quickly …

"The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management."

"Sprinklr has given us the ability to dedicate more attention to each customer and resolve cases faster and more efficiently."