204 Sprinklr Testimonials

"With Sprinklr Service, my team of community specialists can handle a greater volume of inbound messages in the same amount of time. This means I can fully optimize our resources while improving both the customer and the agent experience.”

“We were able to take a fractured process with no consistency that was based on individual performance in 5,200 locations and centralize it, so that we have a single brand message, one voice for Jackson Hewitt.”

"The Sprinklr platform allows us to effectively support our regional managers across the country. We now provide them with a content plan as well as a content library so that they can schedule social posts for their offices."

"Before, when everything was so siloed, it was impossible to centralize our data in one place or understand what was happening from a social standpoint across the industry. Now that we have Sprinklr, it’s provided that transparency and efficiency we lacked before."

"Sprinklr really was the most sophisticated partner and offered the most robust service offering. We went with Sprinklr because we felt that we could grow with the tool.”

"Social has become a foundational part of the customer experience for Moen. Sprinklr provides us with the data insights and team efficiencies to develop strategies that align with Moen’s business goals.”

“With Sprinklr, we were able to actually unearth these insights and mend customer inquiries quicker.”

"We went from having a limited capability to world class social media management capability. With Sprinklr, we have emerged from the fog.”

“The quality of our replies has improved, because our care agents have more time to find answers, and are able to share knowledge in Sprinklr.”

"As the saying goes – ‘if you build it they will come’ – and came they did. The more we engaged our customers through social, the more teams wanted to establish new accounts to have more relevant, useful conversations about their products and services."

"We used Sprinklr’s 30,000- foot view to understand the true impact of our efforts. Based on that knowledge, we could identify the KPIs most important to us, measure ourselves against them, and streamline our social presence and processes accordingly."

"We no longer have to send everything thorugh email, which caused content and images to get lost in the shuffle. Instead, we’re collaborating across different business units and markets, and working like one team."

"Our core social media team is no longer focused on the mechanics of how the work gets done, but on improving outcomes. We’ve turned our sights on scaling best practices and getting smarter.”

“Without listening, it’s impossible to know if we’re making an impact in the discussions that are important to us. Listening is our first line of offense and defense in a 24/7 world.”

"With Sprinklr Display, we can showcase everything in a consistent way so that attendees have a single event experience, both in person and on social.”