204 Sprinklr Testimonials

"With Sprinklr Service, my team of community specialists can handle a greater volume of inbound messages in the same amount of time. This means I can fully optimize our resources while improving both the customer and the agent experience.”

“We were able to take a fractured process with no consistency that was based on individual performance in 5,200 locations and centralize it, so that we have a single brand message, one voice for Jackson Hewitt.”

"The Sprinklr platform allows us to effectively support our regional managers across the country. We now provide them with a content plan as well as a content library so that they can schedule social posts for their offices."

“The coolest thing I saw was right when I stepped off the stage and looked at one of the monitors, there was a real-time post of a photo of me – people were sharing more because they saw their posts were being posted in realtime. People were nudging each other kind of saying, ‘Whoa! Hey look at that!’ And that was special.”

“Sprinklr gives me a level of depth and insight into our customers and prospects so I can cut through the noise and give them the information that they’re searching for. Year on end, I’ve increased revenue by 140%, and I’ve gone from a one man shop to someone that’s truly scaling my business due to the power of my digital strategy.”

“The platform was sophisticated, clean, and professional so we knew that tradeoff was worth it. We would get the same amount of attention with Sprinklr than we would with another local company’s office.”

“Sprinklr has been a great platform for both our marketing and social care teams,allowing us to really collaborate on improving our customers’ experiences.”

“By fully leveraging Sprinklr’s measurement and listening framework to match our global needs, and finally incorporating our own booking and revenue data, we have filled in all the puzzle pieces. We can quickly learn what impacts different aspects of the customer experience and travel purchases on social.”

“It has been a true success story where we’ve leveraged a platform and a partnership to execute scalable measurement and insights across our matrixed organization. Alex and the Sprinklr team delivered against an extensive list of enhancements to bring a vision for social analytics to life. We are excited to see where else it will take us as the social media and the hospitality industry continue to evolve in the years ahead.”

“[The] Global Social Media Team offers 24/7 support, both listening to and engaging with the voice of our customers. Our guests appreciate our quick response time and personalized interactions for their travel needs, which encourages [guests] to utilize our social channels and share their positive experiences as a result.”

"We’ve been impressed with Facebook and Instagram as a fullfunnel advertising platform for our brand. With the PLAYBASE launch, we built buzz around our newest product and then followed up with a promotion to drive sales among engaged audiences. It was a perfect one-two punch.”

“With the time we save using Sprinklr, we can focus our efforts on more strategic initiatives and our goal of empowering video creators to tell exceptional stories.”

"The PBA tool gives me more time to do in-depth reporting and analysis of our overall performance. With the time I save, I can now also test different strategies that we want to apply to our campaigns.”

"80% of our budget is now allocated to social and digital. Why Because we know that these channels allow us to reach and engage with customers at scale.”

"Sprinklr was the only platform robust enough to serve our needs as a global organization and innovative enough to keep up with our aspirations for social."