198 Sprinklr Testimonials

"Our goal is to connect authentically with this new generation of car buyers. This means we listen to the voices of people in the world and proactively engage in relevant conversations. Having a single workflow across channels — from phone to social media to live chat, chat bot, and voice — enables a true omnichannel contact center."

"Sprinklr is a very powerful tool that helps me get the real-time pulse of consumer sentiment and provides me with actionable insights.”

“By fully leveraging Sprinklr’s measurement and listening framework to match our global needs, and finally incorporating our own booking and revenue data, we have filled in all the puzzle pieces. We can quickly learn what impacts different aspects of the customer experience and travel purchases on social.”

“Sprinklr has given us an efficient workflow method, where content can be produced, reviewed, scheduled and measured all within one shared interface.”

“Sprinklr gives us a single view of our customers. It helps us understand what our customers are saying, not only on social but across the web. These insights reveal where we need to focus our resources, to make sure we can be there for our customers when they need help.”

“We chose to work with Sprinklr because their company vision mirrors our own, and we’re on the same page when it comes to making everything about the customer. With Sprinklr, it wasn’t technology focused—it was customer focused, and that’s the key to the whole thing.”

“We’re using social to reach our customers on the channels of their choice, to engage with them more deeply, and to help our customers more intuitively.”

“Producing content under the banner of ‘Ideas Worth Spreading’, our team at TEDxPortland sees the Sprinklr products as perfect tools to inspire people to share their own ideas and introduce them into a global dialogue that is TED Talks.”

“We get 12,000 photos a day submitted on social that don’t always mention our brand. With Sprinklr’s Visual Insights, McDonald’s can analyze and aggregate photographic ‘mentions’ that otherwise would be impossible to track. When we can hear customers quickly, we can make changes within the business quickly.”

“We went digging and identified this person, and then scheduled 11,999 Tweets right after that, all through Sprinklr. This is where it all began.”

“By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine, it allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack.”

“Sprinklr allows us to listen to our viewers, see spikes in conversations, and understand what is driving those conversations so we can engage on a global scale as the show airs all over the world.”

“Sprinklr is a frontrunner in social technology which enables us to bring social data to our enterprise big data systems. Sprinklr is a rock-solid system.”

“Community really laid the foundation for reaching the goals we wanted to meet and we met them. With improved internal processes, our employee response times, Support response times, and engagement rates have drastically increased.”

“We recognize that our Community is so valuable, and we want to engage with our Community users more. We want to open up a dialogue with them not just for their problems, but also for their needs and close that gap in a safe and open place.”