114 ServiceMax Testimonials

“The feedback from our customers has been very positive, especially from our global customers, because they can now compare how we’re living up to service level agreements.”

“I was really impressed with how ServiceMax handled the implementation process. They laid everything out that we needed to complete the project. After 2 months, we were up and running.”

“ProntoForms is able to do the data sorting we need, based on criteria that the service engineers choose. We used it out of the box with ServiceMax.”

“We need to move with the times and get the service teams to have the best possible chance to deliver a good result to the customer."

"Customer Allegiance Score is a central focus for our company. We want to constantly improve our products. And for technicians, we need to provide data, provide tools, provide extra information to them to make their job easier, which will result in the customer experience."

“ServiceMax was clearly the best choice, and now three years later, ServiceMax remains the best solution for field service management in an asset-intensive industry like ours.”

“Six months after rolling out ServiceMax, we saw a major decrease in vehicle mileage because we were dispatching better. We also saw a shift of hours that went from internal to external customer service hours because there was less wasted effort. At the end of the day, ServiceMax has been a win for both our technicians and customers."

“We found ServiceMax to be very flexible, willing to listen and learn our business, and eager to help us with industry-standard practices.”

"ServiceMax has provided real time access to our global data for all service workstreams. We were able to standardize on global processes, gain efficiencies in contract admin functions, service case assignment, and our overall reporting capabilities."

“We anticipate a 7% improvement in our contract attach rate and a 15% improvement in contract renewal rates within the first year. We expect to drive this result through automated notifications when customer contracts are about to expire and outbound campaigns to products not currently covered by a contract.”

“Tecpetrol drives its operations with a focus on continuous improvement across safety, environment, and health management. To this end, we apply best practices to protect our staff and third-party contractors, as well as to preserve the environment in which our projects are developed. Definitely, ServiceMax will help us out with this. For example, we are digitalizing the safety permissions; we are including controls on the work order initiation to detect and intervene when technicians are not skilled for a task and we are working on job safety analysis."

“ServiceMax allows us to focus on our customers by providing an excellent digitalized service care experience. We are using the platform to harmonize our whole field service operations across Europe."

"Since our values translate into placing our customers and employees at the forefront of everything we do, we are delighted to have partnered with ServiceMax."

“We are a passionate team going the extra mile for our customers so that they can relax and rely on the highest level of care. We take care of them with a service team that is bringing services and support to the next level with a committed European team and ServiceMax as the right partner on our side."

“We wanted a great solution, but more than that, we wanted a true partner, someone who has helped design the best processes and best practices. By installing ServiceMax, we see how the solution and team can help drive us as we develop our services business in line with company goals.”