114 ServiceMax Testimonials

"Our frst call fx rate has gone through the roof, which is really important in this line of work. You can't accurately track [customer] data on paper. It's impossible. Now, we can look in the system to see the mechanical unit, determine what parts might be needed and fx that customer's problem on the frst trip."

"With ServiceMax I don’t have to be tied down to my desk, I get to do the type of work I want to do and stay close to my customer. Automating old systems is something I enjoy. It not only helps my customer and saves them money, but I also see the benefit too with remote access and monitoring."

“ServiceMax has enabled Westmor to operate on the next level. In our industry, service really drives sales. Which is why we invested in service, because the better our service department is the better our sales and customer satisfaction will be.”

“We need to move with the times and get the service teams to have the best possible chance to deliver a good result to the customer."

"Customer Allegiance Score is a central focus for our company. We want to constantly improve our products. And for technicians, we need to provide data, provide tools, provide extra information to them to make their job easier, which will result in the customer experience."

“ServiceMax was clearly the best choice, and now three years later, ServiceMax remains the best solution for field service management in an asset-intensive industry like ours.”

“Six months after rolling out ServiceMax, we saw a major decrease in vehicle mileage because we were dispatching better. We also saw a shift of hours that went from internal to external customer service hours because there was less wasted effort. At the end of the day, ServiceMax has been a win for both our technicians and customers."

“We found ServiceMax to be very flexible, willing to listen and learn our business, and eager to help us with industry-standard practices.”

"ServiceMax has provided real time access to our global data for all service workstreams. We were able to standardize on global processes, gain efficiencies in contract admin functions, service case assignment, and our overall reporting capabilities."

“We anticipate a 7% improvement in our contract attach rate and a 15% improvement in contract renewal rates within the first year. We expect to drive this result through automated notifications when customer contracts are about to expire and outbound campaigns to products not currently covered by a contract.”

“Tecpetrol drives its operations with a focus on continuous improvement across safety, environment, and health management. To this end, we apply best practices to protect our staff and third-party contractors, as well as to preserve the environment in which our projects are developed. Definitely, ServiceMax will help us out with this. For example, we are digitalizing the safety permissions; we are including controls on the work order initiation to detect and intervene when technicians are not skilled for a task and we are working on job safety analysis."

“ServiceMax allows us to focus on our customers by providing an excellent digitalized service care experience. We are using the platform to harmonize our whole field service operations across Europe."

"Since our values translate into placing our customers and employees at the forefront of everything we do, we are delighted to have partnered with ServiceMax."

“We are a passionate team going the extra mile for our customers so that they can relax and rely on the highest level of care. We take care of them with a service team that is bringing services and support to the next level with a committed European team and ServiceMax as the right partner on our side."

“We wanted a great solution, but more than that, we wanted a true partner, someone who has helped design the best processes and best practices. By installing ServiceMax, we see how the solution and team can help drive us as we develop our services business in line with company goals.”