114 ServiceMax Testimonials

“We’ve seen employee morale skyrocket. Engineers aren’t just fix-it guys anymore. They’re completely in tune with what our customers need.”

“For us, the business case for the investment in ServiceMax was clear. We could either become extinct or we could choose to forge ahead as a leader. We chose to become the best service provider in terms of the experience we delivered to our customers.”

"The ServiceMax solution has greatly increased the visibility we have of our customers and their products. Now support, marketing and sales can leverage customer history and product data to work more efficiently and drive revenue opportunities. On top of that, ServiceMax professional services and support have been an absolute pleasure to work with!"

"We wanted a cloud-based system that easily integrates with the rest of our cloud-based platforms."

“FieldFX has done wonders streamlining our internal paper process to get invoices out faster.”

“We are now able to minimize revenue leakage through the interfaced functionality of FieldFX and SAP. It is a dependable, rapid and efficient solution for Expro throughout our seven regions of the globe."

“I’ve taken my entire company on the product. I can’t say anything more about it. It’s just amazing.”

"Our long-term goal with FieldFX is to have all functionality from quote to invoice on the FieldFX platform, and EAM is a crucial step in that process.”

"FieldFX helped us recapture and eliminate revenue leakage, accelerate cash collection, reduce our DSO, and automate our quote-to-cash process."

“The latest innovation in field service mobile apps extends to putting them directly in the hands of customers, particularly business customers. Although it’s early days for customers using field service mobile apps directly, the results so far are promising. Giving customers more power to manage their assets gives them greater control that has huge potential to improve outcomes. Empowering customers to be more hands-on in managing their assets also helps to close a critical part of the feedback loop for manufacturers. Customers are best placed to validate information about assets in the field.”

“[FieldFX] has changed our mindset to working smarter to achieve higher profitability and thinking about problems a little differently, and with a little more firepower behind them in terms of how can we use the software tools at our fingertips to help us achieve our goals.”

“We’ve already gotten our money out of this system – even though we’ve just rolled it out!”

"Mastering the digitalization challenge in the context of our service management system ServiceMax, means fulfilling the organization’s worldwide requirements through a harmonized process in the system. It enables B. Braun despite its size, to stay flexible and agile in the service management process."

"Our goal is to achieve digital excellence across all our harmonized processes, from regulation and compliance to sales, service maintenance records and our ERP system. We’re now looking at how to connect ServiceMax to our overall architecture to establish a single source of truth for all product data in the organization by connecting everything. We’re striving to be data driven not document driven. Moving forward, we’re looking at how best to connect different platforms in the business, including ServiceMax, with our overall architecture, rather than just at the feature level. We’ll also be looking at how we connect ServiceMax Go to our overall architecture in the coming months."

“ServiceMax enables us to have service data at our fingertips. By capturing and analyzing service activities within one software platform - rather than multiple tools with conflicting data formats and manual processes.”