114 ServiceMax Testimonials

“We’ve seen employee morale skyrocket. Engineers aren’t just fix-it guys anymore. They’re completely in tune with what our customers need.”

“For us, the business case for the investment in ServiceMax was clear. We could either become extinct or we could choose to forge ahead as a leader. We chose to become the best service provider in terms of the experience we delivered to our customers.”

"Customer Allegiance Score is a central focus for our company. We want to constantly improve our products. And for technicians, we need to provide data, provide tools, provide extra information to them to make their job easier, which will result in the customer experience."

"If we can bind all our services against an asset, we could learn much more about how an asset would behave in the operational time and in the daily environment. We are aiming to be data-driven and deliver exceptional customer value with the help of ServiceMax."

"What ServiceMax is doing with Asset 360, and the connection to Salesforce was ultimately crucial in the decision we made."

“The biggest savings for our field engineers, in addition to not having to enter the data again because it’s all pulled from ServiceMax, is that all of the test tools required for the service test procedure are now automated. These test tools are automatically pulled up when the field engineer starts to fill out the test procedure. This alone is powering a 15-minute per-case savings for the engineer.”