"The Dispatch Console has really changed things for us. We are now able to tell where technicians are at any given time and prioritize their work for them, which means they can spend more time working with our customers."
“ServiceMax enables us to have service data at our fingertips. By capturing and analyzing service activities within one software platform - rather than multiple tools with conflicting data formats and manual processes.”
“The latest innovation in field service mobile apps extends to putting them directly in the hands of customers, particularly business customers. Although it’s early days for customers using field service mobile apps directly, the results so far are promising. Giving customers more power to manage their assets gives them greater …
"If we can bind all our services against an asset, we could learn much more about how an asset would behave in the operational time and in the daily environment. We are aiming to be data-driven and deliver exceptional customer value with the help of ServiceMax."
"What ServiceMax is doing with Asset 360, and the connection to Salesforce was ultimately crucial in the decision we made."
“The biggest savings for our field engineers, in addition to not having to enter the data again because it’s all pulled from ServiceMax, is that all of the test tools required for the service test procedure are now automated. These test tools are automatically pulled up when the field engineer …
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