"Our intent was to have the best practice standardized and implemented globally to get the best cost and best service for our clients."
“It’s much easier to train new people on ProntoForms. The workflow is the same no matter which product they’re working on. That’s helped us fix a lot of issues in quality review.”
"With ServiceMax I don’t have to be tied down to my desk, I get to do the type of work I want to do and stay close to my customer. Automating old systems is something I enjoy. It not only helps my customer and saves them money, but I also …
"If we can bind all our services against an asset, we could learn much more about how an asset would behave in the operational time and in the daily environment. We are aiming to be data-driven and deliver exceptional customer value with the help of ServiceMax."
"What ServiceMax is doing with Asset 360, and the connection to Salesforce was ultimately crucial in the decision we made."
“The biggest savings for our field engineers, in addition to not having to enter the data again because it’s all pulled from ServiceMax, is that all of the test tools required for the service test procedure are now automated. These test tools are automatically pulled up when the field engineer …
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