“When franchising, what you are buying is a business process and our business systems are directly integrated with ServiceMax. With ServiceMax running, our franchise business will be essentially, turnkey.”
"Our engineers have felt very empowered by the introduction of this tool. ServiceMax is driving an increase in efficiency, reducing complex paperwork, and taking away several user manuals. By putting all of that digital onto the iPad and the mobile solution, the engineer is able to quickly get the information he or she needs."
“We haven’t just seen an increase in service revenue — we’ve doubled our profitability since using ServiceMax.”
"If we can bind all our services against an asset, we could learn much more about how an asset would behave in the operational time and in the daily environment. We are aiming to be data-driven and deliver exceptional customer value with the help of ServiceMax."
"What ServiceMax is doing with Asset 360, and the connection to Salesforce was ultimately crucial in the decision we made."
“The biggest savings for our field engineers, in addition to not having to enter the data again because it’s all pulled from ServiceMax, is that all of the test tools required for the service test procedure are now automated. These test tools are automatically pulled up when the field engineer starts to fill out the test procedure. This alone is powering a 15-minute per-case savings for the engineer.”
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