"We’re seeing a 10-minute reduction on each job. On a monthly basis, we used to do 50,000 jobs. Now we have the capacity for 60,000 jobs without increasing direct labor costs for the same job types."

"Mastering the digitalization challenge in the context of our service management system ServiceMax, means fulfilling the organization’s worldwide requirements through a harmonized process in the system. It enables B. Braun despite its size, to stay flexible and agile in the service management process."

“All our new products are connected. We are using that data to proactively know what is going on. The better the data is, the better the printing system is. Now we can maintain uptime and resolve customer issues much more quickly.”

“Collaborating with ServiceMax means we are not alone in innovating for our customers. ServiceMax is constantly adding new value for us that we can turn into better service for our customers.”

“ServiceMax is enabling us to do things we haven’t been able to do before. It’s allowing us to get the right people, tools and equipment to the right places at the right time, which greatly impacts our efficiency and efficacy.”

“For us, the business case for the investment in ServiceMax was clear. We could either become extinct or we could choose to forge ahead as a leader. We chose to become the best service provider in terms of the experience we delivered to our customers.”

“ServiceMax allows us to see where we are in the process of a work order. It has improved efficiency and allowed us to provide better customer service to get the job done. Customers are invoiced faster and bills are paid quicker.”

“There’s no way we would have survived the COVID-19 crisis without ServiceMax. With our system, we truly haven’t missed a beat.”

“After implementing ServiceMax, several customers reached out to us to express their satisfaction with how the service team’s efficiency and communication had improved.”

“It’s much easier to train new people on ProntoForms. The workflow is the same no matter which product they’re working on. That’s helped us fix a lot of issues in quality review.”

“ProntoForms is able to do the data sorting we need, based on criteria that the service engineers choose. We used it out of the box with ServiceMax.”

"Our engineers have felt very empowered by the introduction of this tool. ServiceMax is driving an increase in efficiency, reducing complex paperwork, and taking away several user manuals. By putting all of that digital onto the iPad and the mobile solution, the engineer is able to quickly get the information …

“We’re moving away from serving as a traditional battery producer and looking to be the one to deliver power to the market. The digital tools we use for this transition, like ServiceMax, will play a vital role as we work towards this goal.”

"ServiceMax has allowed Tandem to disrupt and revolutionize the way in which we engage and manage a large subcontractor workforce to deliver a frictionless customer experience."

"Everybody knows what's going on, plus we have a record of what's been said. Zinc is a verb now. You know, 'Zinc that.' It's become a pretty integral part of how we do business."