114 ServiceMax Testimonials

"My favorite thing about ServiceMax is the ability to be more proactive in looking at our business and being able to make the right decision at the right time to improve our customer’s experience. We’ve been able to make a dramatic difference to our customers by demonstrating that the SLAs we’ve committed to are actually coming to fruition. It really has been a transformative tool."

“We have much better collaboration in our local offices and across country lines, both for single field inspections and for major customer projects.”

“ServiceMax allows us to focus on our customers by providing an excellent digitalized service care experience. We are using the platform to harmonize our whole field service operations across Europe."

“ServiceMax is enabling us to do things we haven’t been able to do before. It’s allowing us to get the right people, tools and equipment to the right places at the right time, which greatly impacts our efficiency and efficacy.”

“For us, the business case for the investment in ServiceMax was clear. We could either become extinct or we could choose to forge ahead as a leader. We chose to become the best service provider in terms of the experience we delivered to our customers.”

“ServiceMax allows us to see where we are in the process of a work order. It has improved efficiency and allowed us to provide better customer service to get the job done. Customers are invoiced faster and bills are paid quicker.”

“There’s no way we would have survived the COVID-19 crisis without ServiceMax. With our system, we truly haven’t missed a beat.”

“After implementing ServiceMax, several customers reached out to us to express their satisfaction with how the service team’s efficiency and communication had improved.”

“All our new products are connected. We are using that data to proactively know what is going on. The better the data is, the better the printing system is. Now we can maintain uptime and resolve customer issues much more quickly.”

“It’s much easier to train new people on ProntoForms. The workflow is the same no matter which product they’re working on. That’s helped us fix a lot of issues in quality review.”

“ProntoForms is able to do the data sorting we need, based on criteria that the service engineers choose. We used it out of the box with ServiceMax.”

"Our engineers have felt very empowered by the introduction of this tool. ServiceMax is driving an increase in efficiency, reducing complex paperwork, and taking away several user manuals. By putting all of that digital onto the iPad and the mobile solution, the engineer is able to quickly get the information he or she needs."

“We’re moving away from serving as a traditional battery producer and looking to be the one to deliver power to the market. The digital tools we use for this transition, like ServiceMax, will play a vital role as we work towards this goal.”

"ServiceMax has allowed Tandem to disrupt and revolutionize the way in which we engage and manage a large subcontractor workforce to deliver a frictionless customer experience."

"Everybody knows what's going on, plus we have a record of what's been said. Zinc is a verb now. You know, 'Zinc that.' It's become a pretty integral part of how we do business."