"Users across the organization love Zinc because of how easy and real-time it is. Zinc improves communication and makes real-time knowledge sharing a reality. Employees are no longer sent information that is irrelevant to them and at the same time, no one feels excluded."

"Our SLAs guarantee that we’ll have engineers on the ground within 24 hours—and ServiceMax helps us deliver on that promise."

"We now have the right analytics that allow us to prevent forced outages. We haven’t solved for all of our challenges just yet, but there is really something to this virtuous cycle of connected asset data that delivers better visibility and information, advanced analytics that provide predictive indicators to failure, …

"We chose ServiceMax because we knew it was the industry leader when it comes to field service management. We knew it wouldn’t just help us get a little bit better, but it would catapult us into the growth we like to see for ourselves. It’s not just an intermediate solution, …

“ServiceMax is our backbone to fully digitalize our Field Service capabilities. The business transformation would not have happened if we did not have ServiceMax to enable it."

"Thanks to the ServiceMax platform, we can share all the resources available in the region, not only the ones available locally, as well as have visibility on their utilisation."

“The feedback from our customers has been very positive, especially from our global customers, because they can now compare how we’re living up to service level agreements.”

“More than 20% of operating income comes from service activities and it is increasing!”

“Zinc helps us cut through the noise to make sure we get the job done. It’s fast and concise communication.”

“Before Zinc, we had to use dedicated lines and PIN numbers. Now, any team group can start a Zinc call, and everybody can join. You just push one button to set up a conference call. That’s saved a lot of time.”

“The more we can involve technicians in the decision-making process, the better. Zinc is delivering information instantaneously, and we are getting more feedback. If we’re in a bind, we poll the field and ask what they think about it. We make decisions together, from headquarters all the way down to …

“Service is crucial to our overall business. If we can’t service and install our products - we can’t do business."

“Zinc makes it easier for our teams in the field to access the subject-matter experts they need to deliver award winning service in the home.”

“We can now use data to make informed decisions around goals and objectives for our service coordinators and technicians. We’ve increased billable hours per tech and first-stop completion rates and reduced end of day commutes and average travel times.”

“Collaborating with ServiceMax means we are not alone in innovating for our customers. ServiceMax is constantly adding new value for us that we can turn into better service for our customers.”