"The ServiceMax solution has greatly increased the visibility we have of our customers and their products. Now support, marketing and sales can leverage customer history and product data to work more efficiently and drive revenue opportunities. On top of that, ServiceMax professional services and support have been an absolute pleasure …

"Our frst call fx rate has gone through the roof, which is really important in this line of work. You can't accurately track [customer] data on paper. It's impossible. Now, we can look in the system to see the mechanical unit, determine what parts might be needed and fx that …

"Our varied customer bases share the common priorities of getting their equipment fixed fast and identifying safety issues early. To them, that is five-star value."

“ServiceMax is our backbone to fully digitalize our Field Service capabilities. The business transformation would not have happened if we did not have ServiceMax to enable it."

"Thanks to the ServiceMax platform, we can share all the resources available in the region, not only the ones available locally, as well as have visibility on their utilisation."

“The feedback from our customers has been very positive, especially from our global customers, because they can now compare how we’re living up to service level agreements.”

“More than 20% of operating income comes from service activities and it is increasing!”

“Zinc helps us cut through the noise to make sure we get the job done. It’s fast and concise communication.”

“Before Zinc, we had to use dedicated lines and PIN numbers. Now, any team group can start a Zinc call, and everybody can join. You just push one button to set up a conference call. That’s saved a lot of time.”

“The more we can involve technicians in the decision-making process, the better. Zinc is delivering information instantaneously, and we are getting more feedback. If we’re in a bind, we poll the field and ask what they think about it. We make decisions together, from headquarters all the way down to …

“Service is crucial to our overall business. If we can’t service and install our products - we can’t do business."

“Zinc makes it easier for our teams in the field to access the subject-matter experts they need to deliver award winning service in the home.”

“We can now use data to make informed decisions around goals and objectives for our service coordinators and technicians. We’ve increased billable hours per tech and first-stop completion rates and reduced end of day commutes and average travel times.”

“Collaborating with ServiceMax means we are not alone in innovating for our customers. ServiceMax is constantly adding new value for us that we can turn into better service for our customers.”

“ServiceMax is enabling us to do things we haven’t been able to do before. It’s allowing us to get the right people, tools and equipment to the right places at the right time, which greatly impacts our efficiency and efficacy.”