114 ServiceMax Testimonials

“ServiceMax has enabled Westmor to operate on the next level. In our industry, service really drives sales. Which is why we invested in service, because the better our service department is the better our sales and customer satisfaction will be.”

"FieldFX helped us recapture and eliminate revenue leakage, accelerate cash collection, reduce our DSO, and automate our quote-to-cash process."

“We anticipate a 7% improvement in our contract attach rate and a 15% improvement in contract renewal rates within the first year. We expect to drive this result through automated notifications when customer contracts are about to expire and outbound campaigns to products not currently covered by a contract.”

"Responsible for supervising the job execution and the technical device. They are also responsible for making sure the job is performed in accordance with the BHGE standard."

"We chose ServiceMax because we knew it was the industry leader when it comes to field service management. We knew it wouldn’t just help us get a little bit better, but it would catapult us into the growth we like to see for ourselves. It’s not just an intermediate solution, but it would help us in the future become the larger company we would like to be."

“ServiceMax is our backbone to fully digitalize our Field Service capabilities. The business transformation would not have happened if we did not have ServiceMax to enable it."

"Thanks to the ServiceMax platform, we can share all the resources available in the region, not only the ones available locally, as well as have visibility on their utilisation."

“The feedback from our customers has been very positive, especially from our global customers, because they can now compare how we’re living up to service level agreements.”

“More than 20% of operating income comes from service activities and it is increasing!”

“Zinc helps us cut through the noise to make sure we get the job done. It’s fast and concise communication.”

“Before Zinc, we had to use dedicated lines and PIN numbers. Now, any team group can start a Zinc call, and everybody can join. You just push one button to set up a conference call. That’s saved a lot of time.”

“The more we can involve technicians in the decision-making process, the better. Zinc is delivering information instantaneously, and we are getting more feedback. If we’re in a bind, we poll the field and ask what they think about it. We make decisions together, from headquarters all the way down to the pros turning the wrenches.”

“Service is crucial to our overall business. If we can’t service and install our products - we can’t do business."

“Zinc makes it easier for our teams in the field to access the subject-matter experts they need to deliver award winning service in the home.”

“We can now use data to make informed decisions around goals and objectives for our service coordinators and technicians. We’ve increased billable hours per tech and first-stop completion rates and reduced end of day commutes and average travel times.”