114 ServiceMax Testimonials

“The biggest savings for our field engineers, in addition to not having to enter the data again because it’s all pulled from ServiceMax, is that all of the test tools required for the service test procedure are now automated. These test tools are automatically pulled up when the field engineer starts to fill out the test procedure. This alone is powering a 15-minute per-case savings for the engineer.”

"ServiceMax has allowed us to bring all subsidiaries onto a common platform and increase communication between those subsidiaries. It has helped Domino to create a Global Service Management Community that are measured against common metrics and are able to help each other to increase performance."

"Customer Allegiance Score is a central focus for our company. We want to constantly improve our products. And for technicians, we need to provide data, provide tools, provide extra information to them to make their job easier, which will result in the customer experience."

"Responsible for supervising the job execution and the technical device. They are also responsible for making sure the job is performed in accordance with the BHGE standard."

"We chose ServiceMax because we knew it was the industry leader when it comes to field service management. We knew it wouldn’t just help us get a little bit better, but it would catapult us into the growth we like to see for ourselves. It’s not just an intermediate solution, but it would help us in the future become the larger company we would like to be."

“ServiceMax is our backbone to fully digitalize our Field Service capabilities. The business transformation would not have happened if we did not have ServiceMax to enable it."

"Thanks to the ServiceMax platform, we can share all the resources available in the region, not only the ones available locally, as well as have visibility on their utilisation."

“The feedback from our customers has been very positive, especially from our global customers, because they can now compare how we’re living up to service level agreements.”

“More than 20% of operating income comes from service activities and it is increasing!”

“Zinc helps us cut through the noise to make sure we get the job done. It’s fast and concise communication.”

“Before Zinc, we had to use dedicated lines and PIN numbers. Now, any team group can start a Zinc call, and everybody can join. You just push one button to set up a conference call. That’s saved a lot of time.”

“The more we can involve technicians in the decision-making process, the better. Zinc is delivering information instantaneously, and we are getting more feedback. If we’re in a bind, we poll the field and ask what they think about it. We make decisions together, from headquarters all the way down to the pros turning the wrenches.”

“Service is crucial to our overall business. If we can’t service and install our products - we can’t do business."

“Zinc makes it easier for our teams in the field to access the subject-matter experts they need to deliver award winning service in the home.”

“We can now use data to make informed decisions around goals and objectives for our service coordinators and technicians. We’ve increased billable hours per tech and first-stop completion rates and reduced end of day commutes and average travel times.”