114 ServiceMax Testimonials

“Service is crucial to our overall business. If we can’t service and install our products - we can’t do business."

"Over the number of years, Enphase business model has changed over the years. It has required a software that is adaptable, scalable, and flexible. ServiceMax is all three."

"Our frst call fx rate has gone through the roof, which is really important in this line of work. You can't accurately track [customer] data on paper. It's impossible. Now, we can look in the system to see the mechanical unit, determine what parts might be needed and fx that customer's problem on the frst trip."

"A ton of information in a matter of minutes in any format I require. I can clearly state that ServiceMax meets our business needs and we are firing on all cylinders!"

"With ServiceMax at the hub of our global service transformation, we will also be able to launch new service offerings in line with our customer needs and expectations with better market penetration."

"ServiceMax has the functionality and flexibility to meet Liftech's current and future field service needs. ServiceMax's people and culture means Liftech has a highly energized partner who is truly invested in improving the product to empower their customer partners to higher levels of success."

"At one point we thought about creating the software ourselves, building it, and rolling it out, and we’re just so glad we didn’t. We’re happy we now have a flexible solution with ServiceMax."

"You can get support from the teams within ServiceMax. They understand the business, not just the product. They take the time to understand what you’re trying to get out of using ServiceMax."

"Moving towards a new field service platform was really key for our business and was driven by our CEO. He recognized that field service created a lot of loyalty with our customers. Investing in a new service management system was a fairly easy decision because we realized we needed to get to this new level of customer experience and that would drive this increase in loyalty."

"The Dispatch Console has really changed things for us. We are now able to tell where technicians are at any given time and prioritize their work for them, which means they can spend more time working with our customers."

"ServiceMax has allowed us to bring all subsidiaries onto a common platform and increase communication between those subsidiaries. It has helped Domino to create a Global Service Management Community that are measured against common metrics and are able to help each other to increase performance."

"The idea was to give much more autonomy to our service technicians so they could become site managers for Domino equipment rather than just go in on a reactive service job."

"ServiceMax has the capability to be able to forecast the job so the field services team has the ability to know what [is] coming up for them to have enough time for them to plan their resources."

"We wanted something that was born with field service in mind. We chose SVMX because we wanted a cloud first solution and SVMX is exactly that."

"Responsible for supervising the job execution and the technical device. They are also responsible for making sure the job is performed in accordance with the BHGE standard."