114 ServiceMax Testimonials

"Our varied customer bases share the common priorities of getting their equipment fixed fast and identifying safety issues early. To them, that is five-star value."

“As a company, we’ve always been driven to identify ways to enhance our customers’ experience and provide them with the best service. Implementing ServiceMax software was a natural fit for those goals, and has since enabled us to not only cut equipment downtime, but also empowered our broader business to become the complete solution for the life science equipment industry.”

"My favorite thing about ServiceMax is the ability to be more proactive in looking at our business and being able to make the right decision at the right time to improve our customer’s experience. We’ve been able to make a dramatic difference to our customers by demonstrating that the SLAs we’ve committed to are actually coming to fruition. It really has been a transformative tool."

"With ServiceMax at the hub of our global service transformation, we will also be able to launch new service offerings in line with our customer needs and expectations with better market penetration."

"ServiceMax has the functionality and flexibility to meet Liftech's current and future field service needs. ServiceMax's people and culture means Liftech has a highly energized partner who is truly invested in improving the product to empower their customer partners to higher levels of success."

"At one point we thought about creating the software ourselves, building it, and rolling it out, and we’re just so glad we didn’t. We’re happy we now have a flexible solution with ServiceMax."

"You can get support from the teams within ServiceMax. They understand the business, not just the product. They take the time to understand what you’re trying to get out of using ServiceMax."

"Moving towards a new field service platform was really key for our business and was driven by our CEO. He recognized that field service created a lot of loyalty with our customers. Investing in a new service management system was a fairly easy decision because we realized we needed to get to this new level of customer experience and that would drive this increase in loyalty."

"The Dispatch Console has really changed things for us. We are now able to tell where technicians are at any given time and prioritize their work for them, which means they can spend more time working with our customers."

"ServiceMax has allowed us to bring all subsidiaries onto a common platform and increase communication between those subsidiaries. It has helped Domino to create a Global Service Management Community that are measured against common metrics and are able to help each other to increase performance."

"The idea was to give much more autonomy to our service technicians so they could become site managers for Domino equipment rather than just go in on a reactive service job."

"ServiceMax has the capability to be able to forecast the job so the field services team has the ability to know what [is] coming up for them to have enough time for them to plan their resources."

"We wanted something that was born with field service in mind. We chose SVMX because we wanted a cloud first solution and SVMX is exactly that."

"Responsible for supervising the job execution and the technical device. They are also responsible for making sure the job is performed in accordance with the BHGE standard."

"We chose ServiceMax because we knew it was the industry leader when it comes to field service management. We knew it wouldn’t just help us get a little bit better, but it would catapult us into the growth we like to see for ourselves. It’s not just an intermediate solution, but it would help us in the future become the larger company we would like to be."