114 ServiceMax Testimonials

"When looking for a field service management solution, I think you need to look into a solution that is easy for the engineers on site to work with, for them to be able to do all their tasks without calling back office and ask them to do some of the parts that is included in the daily work. To have a system that supports a technician to do everything via mobile device is critical."

"With ServiceMax at the hub of our global service transformation, we will also be able to launch new service offerings in line with our customer needs and expectations with better market penetration."

"We did our homework when we were deciding on a field service solution, and ServiceMax has now helped us cut work order resolution time in half."

"A ton of information in a matter of minutes in any format I require. I can clearly state that ServiceMax meets our business needs and we are firing on all cylinders!"

"ServiceMax has the functionality and flexibility to meet Liftech's current and future field service needs. ServiceMax's people and culture means Liftech has a highly energized partner who is truly invested in improving the product to empower their customer partners to higher levels of success."

"At one point we thought about creating the software ourselves, building it, and rolling it out, and we’re just so glad we didn’t. We’re happy we now have a flexible solution with ServiceMax."

"You can get support from the teams within ServiceMax. They understand the business, not just the product. They take the time to understand what you’re trying to get out of using ServiceMax."

"Moving towards a new field service platform was really key for our business and was driven by our CEO. He recognized that field service created a lot of loyalty with our customers. Investing in a new service management system was a fairly easy decision because we realized we needed to get to this new level of customer experience and that would drive this increase in loyalty."

"The Dispatch Console has really changed things for us. We are now able to tell where technicians are at any given time and prioritize their work for them, which means they can spend more time working with our customers."

"ServiceMax has allowed us to bring all subsidiaries onto a common platform and increase communication between those subsidiaries. It has helped Domino to create a Global Service Management Community that are measured against common metrics and are able to help each other to increase performance."

"The idea was to give much more autonomy to our service technicians so they could become site managers for Domino equipment rather than just go in on a reactive service job."

"ServiceMax has the capability to be able to forecast the job so the field services team has the ability to know what [is] coming up for them to have enough time for them to plan their resources."

"We wanted something that was born with field service in mind. We chose SVMX because we wanted a cloud first solution and SVMX is exactly that."

"Responsible for supervising the job execution and the technical device. They are also responsible for making sure the job is performed in accordance with the BHGE standard."

"We chose ServiceMax because we knew it was the industry leader when it comes to field service management. We knew it wouldn’t just help us get a little bit better, but it would catapult us into the growth we like to see for ourselves. It’s not just an intermediate solution, but it would help us in the future become the larger company we would like to be."