114 ServiceMax Testimonials

"Everybody knows what's going on, plus we have a record of what's been said. Zinc is a verb now. You know, 'Zinc that.' It's become a pretty integral part of how we do business."

"The ServiceMax solution has greatly increased the visibility we have of our customers and their products. Now support, marketing and sales can leverage customer history and product data to work more efficiently and drive revenue opportunities. On top of that, ServiceMax professional services and support have been an absolute pleasure to work with!"

"If we can bind all our services against an asset, we could learn much more about how an asset would behave in the operational time and in the daily environment. We are aiming to be data-driven and deliver exceptional customer value with the help of ServiceMax."

"Our SLAs guarantee that we’ll have engineers on the ground within 24 hours—and ServiceMax helps us deliver on that promise."

"If we can use ServiceMax to consistently get high marks from customers, then revenue will follow."

"Our varied customer bases share the common priorities of getting their equipment fixed fast and identifying safety issues early. To them, that is five-star value."

"Over the number of years, Enphase business model has changed over the years. It has required a software that is adaptable, scalable, and flexible. ServiceMax is all three."

"We first looked at our current providers to see if they could offer us newer versions of the software we were already using. Then, based on the fact that we were Salesforce users, we looked to see if there was a solution there."

"By digitizing our end-to-end service offerings, ServiceMax will not only enable us to better serve our customers, but also, track the status of work orders and engineers in the field, and give us improved awareness of customer-specific service requirements."

"ServiceMax brings us a number of strategic benefits. As a business, we're finding that our customers are more keen on a conversation about an offering that's a combination of really cool technology but also with a service wrapper."

"I use ServiceMax on a daily basis to run service calls, write WOs, and more. If another tech went out before me, I can easily look and see what’s already been done without having to contact anyone."

"ServiceMax makes response time a lot quicker, and it helps us be more efficient in communicating and getting things accomplished."

"When looking for a field service management solution, I think you need to look into a solution that is easy for the engineers on site to work with, for them to be able to do all their tasks without calling back office and ask them to do some of the parts that is included in the daily work. To have a system that supports a technician to do everything via mobile device is critical."

"We are enabling new, better-improved business processes, business models, and operational ways of working. Basically, ServiceMax can enable that new way of working."

"My favorite thing about ServiceMax is the ability to be more proactive in looking at our business and being able to make the right decision at the right time to improve our customer’s experience. We’ve been able to make a dramatic difference to our customers by demonstrating that the SLAs we’ve committed to are actually coming to fruition. It really has been a transformative tool."