114 ServiceMax Testimonials

“More than 20% of operating income comes from service activities and it is increasing!”

"ServiceMax has the capability to be able to forecast the job so the field services team has the ability to know what [is] coming up for them to have enough time for them to plan their resources."

“We anticipate a 7% improvement in our contract attach rate and a 15% improvement in contract renewal rates within the first year. We expect to drive this result through automated notifications when customer contracts are about to expire and outbound campaigns to products not currently covered by a contract.”

"We can change process fows as needed and be creative on the fy. ServiceMax is very fexible from a business standpoint."

"Our SLAs guarantee that we’ll have engineers on the ground within 24 hours—and ServiceMax helps us deliver on that promise."

"If we can use ServiceMax to consistently get high marks from customers, then revenue will follow."

"Our varied customer bases share the common priorities of getting their equipment fixed fast and identifying safety issues early. To them, that is five-star value."

"Over the number of years, Enphase business model has changed over the years. It has required a software that is adaptable, scalable, and flexible. ServiceMax is all three."

"We first looked at our current providers to see if they could offer us newer versions of the software we were already using. Then, based on the fact that we were Salesforce users, we looked to see if there was a solution there."

"By digitizing our end-to-end service offerings, ServiceMax will not only enable us to better serve our customers, but also, track the status of work orders and engineers in the field, and give us improved awareness of customer-specific service requirements."

"ServiceMax brings us a number of strategic benefits. As a business, we're finding that our customers are more keen on a conversation about an offering that's a combination of really cool technology but also with a service wrapper."

"I use ServiceMax on a daily basis to run service calls, write WOs, and more. If another tech went out before me, I can easily look and see what’s already been done without having to contact anyone."

"ServiceMax makes response time a lot quicker, and it helps us be more efficient in communicating and getting things accomplished."

"When looking for a field service management solution, I think you need to look into a solution that is easy for the engineers on site to work with, for them to be able to do all their tasks without calling back office and ask them to do some of the parts that is included in the daily work. To have a system that supports a technician to do everything via mobile device is critical."

"We are enabling new, better-improved business processes, business models, and operational ways of working. Basically, ServiceMax can enable that new way of working."