114 ServiceMax Testimonials

"ServiceMax brings us a number of strategic benefits. As a business, we're finding that our customers are more keen on a conversation about an offering that's a combination of really cool technology but also with a service wrapper."

"We chose ServiceMax because we knew it was the industry leader when it comes to field service management. We knew it wouldn’t just help us get a little bit better, but it would catapult us into the growth we like to see for ourselves. It’s not just an intermediate solution, but it would help us in the future become the larger company we would like to be."

“The more we can involve technicians in the decision-making process, the better. Zinc is delivering information instantaneously, and we are getting more feedback. If we’re in a bind, we poll the field and ask what they think about it. We make decisions together, from headquarters all the way down to the pros turning the wrenches.”

“Improved field service reporting is giving us better visibility. It is allowing us to create detailed history for each customer and use analytics to look at best practices. We no longer use email to communicate customer details. Instead, everything is available in ServiceMax and accessible using a computer or smartphone.”

“From a logistics perspective, we needed to create a single global service process that enabled us to deliver an increased first time fix rate.”

“The ServiceMax platform is helping us to secure new business. It gives customers an even greater level of confidence in working with us.”

“As a company, we’ve always been driven to identify ways to enhance our customers’ experience and provide them with the best service. Implementing ServiceMax software was a natural fit for those goals, and has since enabled us to not only cut equipment downtime, but also empowered our broader business to become the complete solution for the life science equipment industry.”

“We can better serve our customers now that we have better insight into what we are doing well and where we can improve. This also allows us to react quickly to product issues, thereby reduce instrument downtime.”

"Future ServiceMax projects will involve little or no customization. Now that employees are becoming more comfortable with automating field service, GE Oil & Gas has decided to change its process to fit ServiceMax instead of customizing the software to follow and old-fashioned workflow."

"For us, we want to be able to maintain assets at the lowest cost possible. And from a customer standpoint, keeping their assets running means revenue generation. This creates an intimacy between service provider and customer that’s mutually beneficial."

"We now have the right analytics that allow us to prevent forced outages. We haven’t solved for all of our challenges just yet, but there is really something to this virtuous cycle of connected asset data that delivers better visibility and information, advanced analytics that provide predictive indicators to failure, and accurate service histories that feedback to improve those indicators."

"Our intent was to have the best practice standardized and implemented globally to get the best cost and best service for our clients."

"It’s nice to know that what we’re doing in the background encourages customers to be our advocates. That has certainly helped us drive sales."

"We’re seeing a 10-minute reduction on each job. On a monthly basis, we used to do 50,000 jobs. Now we have the capacity for 60,000 jobs without increasing direct labor costs for the same job types."

"We don’t want to have conversations about which servers to use. I’d much rather have a business conversation about the outcomes our customers want, or how to improve my field team’s productivity."