“We anticipate a 7% improvement in our contract attach rate and a 15% improvement in contract renewal rates within the first year. We expect to drive this result through automated notifications when customer contracts are about to expire and outbound campaigns to products not currently covered by a contract.”

“It’s much easier to train new people on ProntoForms. The workflow is the same no matter which product they’re working on. That’s helped us fix a lot of issues in quality review.”

“I was really impressed with how ServiceMax handled the implementation process. They laid everything out that we needed to complete the project. After 2 months, we were up and running.”

“Moving to the cloud with ServiceMax has helped us reduce time-to-invoice, motivate our staff, and introduce new business development opportunities for those working in the field.”

“ServiceMax has enabled Westmor to operate on the next level. In our industry, service really drives sales. Which is why we invested in service, because the better our service department is the better our sales and customer satisfaction will be.”

“Since deploying ServiceMax Mobile for iPad, we’ve seen great improvements in field efficiencies.”

“As a cloud solution, ServiceMax has been very flexible. It’s agile and dynamic. ServiceMax has partnered with us, and we have been very appreciative of that. Implementation and the ability of our TycoIS team to adapt to ServiceMax went a lot smoother than I expected. We were on our old …

“Our ServiceMax-based online service database is a major selling point for prospective customers, and it keeps existing customers happy.”

“ServiceMax shows our customers we can play in the Enterprise world even though we are not an Enterprise-sized company. It’s one of the things that make our customers want to keep doing business with us.”

“I’ve got over 380,000 product warranties that I’m keeping track of today. In fact, I can tell you that right now, I have 1,300 warranties that are going to expire this month. I never had that level of visibility before – and now I can actually do something about it.”

“The most important factor for me was accountability. We have service contracts in place with our customers that involve many small details. The beauty of ServiceMax is that we can put those contracts straight into the program and Work Orders are automatically generated and we know about them ahead of …

“When franchising, what you are buying is a business process and our business systems are directly integrated with ServiceMax. With ServiceMax running, our franchise business will be essentially, turnkey.”

“We have much better collaboration in our local offices and across country lines, both for single field inspections and for major customer projects.”

“Necessity is the driver for innovation. As GE Oil & Gas Subsea Systems continues its journey to execution excellence, innovation is required to provide value and differentiate in a competitive market. Combining operating platforms, enabling the retention of valuable information automatically synced to authorized users reduces administrative processes, errors, and …

“Improved field service reporting is giving us better visibility. It is allowing us to create detailed history for each customer and use analytics to look at best practices. We no longer use email to communicate customer details. Instead, everything is available in ServiceMax and accessible using a computer or smartphone.”