“We are a passionate team going the extra mile for our customers so that they can relax and rely on the highest level of care. We take care of them with a service team that is bringing services and support to the next level with a committed European team and …

“For us, the business case for the investment in ServiceMax was clear. We could either become extinct or we could choose to forge ahead as a leader. We chose to become the best service provider in terms of the experience we delivered to our customers.”

“All our new products are connected. We are using that data to proactively know what is going on. The better the data is, the better the printing system is. Now we can maintain uptime and resolve customer issues much more quickly.”

"With ServiceMax I don’t have to be tied down to my desk, I get to do the type of work I want to do and stay close to my customer. Automating old systems is something I enjoy. It not only helps my customer and saves them money, but I also …

"We are now able to create swift audit trails, access and report on account data, not only to improve service at the customer site, but to help us identify trends and diagnose problems with products. We use ServiceMax to help us approach customer satisfaction from all directions, through exceptional service …

"Our frst call fx rate has gone through the roof, which is really important in this line of work. You can't accurately track [customer] data on paper. It's impossible. Now, we can look in the system to see the mechanical unit, determine what parts might be needed and fx that …

"We did our homework when we were deciding on a field service solution, and ServiceMax has now helped us cut work order resolution time in half."

"The ServiceMax solution has greatly increased the visibility we have of our customers and their products. Now support, marketing and sales can leverage customer history and product data to work more efficiently and drive revenue opportunities. On top of that, ServiceMax professional services and support have been an absolute pleasure …

“The ServiceMax solution has greatly increased the visibility we have of our customers and their products. Now support, marketing and sales can leverage customer history and product data to work more ef ciently and drive revenue opportunities. On top of that, ServiceMax professional services and support have been an absolute …

"ServiceMax is the perfect choice to manage field service operations. It is an extremely reliable application, even when dealing with thousands of daily transactions and complex business rules. In a few words:strongly recommended."

"Salesforce.com was the only company we identified that could provide us with the transparent, immediate access to information we need in our business, at a cost we could afford."

“As we look at new ways to deliver service and support our evolving products we count on the support of PTC and ServiceMax as partners and thought leaders. Together we can deliver unprecedented value and support our customers to improve the lives of millions of patients.”

“We’ve seen employee morale skyrocket. Engineers aren’t just fix-it guys anymore. They’re completely in tune with what our customers need.”

“We haven’t just seen an increase in service revenue — we’ve doubled our profitability since using ServiceMax.”

“ServiceMax has helped us in multiple ways as we have transitioned to a more customer centric culture, from standardising global service processes to enabling technicians to share best practices, the system has been integral in driving better results for our customers.”