Service Management Group (SMG) References Capped?

Access even more references from these marketplace competitors

Work at
Service Management Group (SMG)?
Upgrade Profile
  • 4.8 / 5.0 (4270)
    Verified 332+ References
  • 4.8 / 5.0 (4160)
    Premium 260+ References
  • 4.7 / 5.0 (6886)
    Premium 580+ References

Service Management Group (SMG)

Verified
Read 54 Service Management Group (SMG) reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch customer videos to see why companies chose Service Management Group (SMG) as their Customer Experience (CX) Software

Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

Show more
Categories:
Show more
  • 54 Testimonials View
  • 45 Case Studies View
  • No
    Videos Yet     Customer Videos
Customer Rating Review Score based on 3444 reference ratings
4.8/5.0 (3444)
  • Winter 2026 Top Performer Customer Feedback Management Software
    Press Release Report

54Testimonials

  • “My friend and I frequently go to dinner and then the movies. Combining the two might be fun, if the food is good and not very expensive."

    AMC Theatres

  • “I feel it serves as an icebreaker for conversation. when the employee has something to talk with the guest about as they’re waiting for their order, they can engage and …

    Steve Branco Regional Franchise Director

  • “The data clearly shows us that highly engaged team members yield better results among guests and have a greater impact on the bottom line. We want to maximize that potential …

    Karen McBride Senior Vice President of Human Resources
53 more testimonials currently locked

45 Case Studies

  • McDonald’s improves the customer experience by implementing enhanced health + safety measures

  • How National Co+op Grocers worked with SMG to improve customer satisfaction

    Alex Mytelka Retail Benchmarking Program Manager

  • hmv restores its iconic brand using customer feedback to drive action

    Rupert Banning-Lover Central Operations Manager
44 more case studies currently locked

Additional Service Management Group (SMG) Information & Resources

Read Service Management Group (SMG) Reviews, Testimonials & Customer References from 54 real Service Management Group (SMG) customers.

Browse Service Management Group (SMG) Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Service Management Group (SMG).

FeaturedCustomers has 2,064,344+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.