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Service Management Group (SMG)

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Read 54 Service Management Group (SMG) reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch customer videos to see why companies chose Service Management Group (SMG) as their Customer Experience (CX) Software

Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

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  • 54 Testimonials View
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Customer Rating Review Score based on 3494 reference ratings
4.8/5.0 (3494)
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54Testimonials

  • "What I appreciate about our SMG team is truly the dedication and commitment to supporting us. Honestly the team makes me feel like I’m the only customer."

    Savers Chief People Services Officer

  • "We love our SMG team, they are great partners in helping us really take things to the next level."

    Chick-fil-A Senior Principal Team Leader, Customer & Market Insights

  • “Follow-through is simply critical. We’ve worked hard to help each leader understand where they fall in the employee engagement range and what they need to do to improve or sustain …

    Renee Auseth Senior Manager of Total Rewards and HR Innovation
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45 Case Studies

  • la Madeleine saves 15% annually with SMG InForm

  • a fast-casual restaurant chain boosts sales 3% with SMG

  • MAPCO doubles survey responses with SMG

44 more case studies currently locked

Additional Service Management Group (SMG) Information & Resources

Read Service Management Group (SMG) Reviews, Testimonials & Customer References from 54 real Service Management Group (SMG) customers.

Browse Service Management Group (SMG) Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Service Management Group (SMG).

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