Service Management Group (SMG) References Capped?

Access even more references from these marketplace competitors

Work at
Service Management Group (SMG)?
Upgrade Profile
  • 4.8 / 5.0 (4199)
    Verified 332+ References
  • 4.7 / 5.0 (6854)
    Premium 580+ References
  • 4.7 / 5.0 (3921)
    Premium 226+ References

Service Management Group (SMG)

Verified
Read 54 Service Management Group (SMG) reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch customer videos to see why companies chose Service Management Group (SMG) as their Customer Experience (CX) Software

Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

Show more
Categories:
Show more
  • 54 Testimonials View
  • 45 Case Studies View
  • No
    Videos Yet     Customer Videos
Customer Rating Review Score based on 3419 reference ratings
4.8/5.0 (3419)
  • Winter 2026 Top Performer Customer Feedback Management Software
    Press Release Report

54Testimonials

  • “Absolutely blown away by the value of the insights—it’s definitely changing the way we approach our marketing.”

    Ellis Lanyon Head of Digital

  • “SMG is able to perform both wide-spread and localized analysis across our many markets, giving us an international picture of T.G.I. Friday’s and the insights needed to improve performance on …

    Darrell Wade UK Commercial Director

  • "We have been completely overwhelmed by the response rate, which has been amazing, and we are starting to analyze the data and seek out the opportunities that will enable us …

    Large Convenience Store Brand Experience Manager
53 more testimonials currently locked

45 Case Studies

  • Domino’s UK combines 7 key ingredients to engage franchisees in CX programme

    Jason Prescott Operations Project Manager

  • How Hand & Stone leveraged CX insights to create industry-leading health + …

    Cindy Meiskin Chief Experience Officer

  • How convenience store + energy retailer MAPCO optimized their CX to improve …

44 more case studies currently locked

Additional Service Management Group (SMG) Information & Resources

Read Service Management Group (SMG) Reviews, Testimonials & Customer References from 54 real Service Management Group (SMG) customers.

Browse Service Management Group (SMG) Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Service Management Group (SMG).

FeaturedCustomers has 2,015,504+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.