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Service Management Group (SMG)

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Read 50 Service Management Group (SMG) reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch customer videos to see why companies chose Service Management Group (SMG) as their Brand Tracking Software

Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

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Customer Rating Review Scorebased on 2967 reference ratings
4.8/5.0 (2967)
  • Top Performer 2025 2025
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50Testimonials

  • "We’re excited to have a partner that offers both a scalable technology platform and a dedicated team that’s knowledgeable about our program and invested in our success."

    Casey's General StoreChief Marketing Officer
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45 Case Studies

  • Bringing new life to the guest experience

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Read Service Management Group (SMG) Reviews, Testimonials & Customer References from 50 real Service Management Group (SMG) customers.

Browse Service Management Group (SMG) Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Service Management Group (SMG).

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