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Service Management Group (SMG)

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Read 54 Service Management Group (SMG) reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch customer videos to see why companies chose Service Management Group (SMG) as their Brand Tracking Software

Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

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Customer Rating Review Score based on 3316 reference ratings
4.8/5.0 (3316)
  • Winter 2026 Top Performer Customer Feedback Management Software
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54Testimonials

  • “A revolutionary platform within our business.”

    Paul Thomas Global Insight Director

  • "SMG has served as a partner and trusted advisor, helping us create alignment across our customer journey, advance our feedback collection methods, and deliver insights faster."

    Shannon Symalla VP, Customer Experience

  • “The survey findings helped us recognize an opportunity to provide further incentive to encourage a healthy lifestyle. It was another way we could easily demonstrate a concrete action to support …

    Michael Siakpere Organizational Development and Training Manager
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45 Case Studies

  • How 24 Hour Fitness Strengthened program engagement + enhanced the member experience

    David Roth Sr. Director of Club Operations

  • Understanding the marketplace through custom brand research

  • How an energy retailer used customer feedback to improve convenience

44 more case studies currently locked

Additional Service Management Group (SMG) Information & Resources

Read Service Management Group (SMG) Reviews, Testimonials & Customer References from 54 real Service Management Group (SMG) customers.

Browse Service Management Group (SMG) Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Service Management Group (SMG).

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.