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Service Management Group (SMG)

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Read 54 Service Management Group (SMG) reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch customer videos to see why companies chose Service Management Group (SMG) as their Brand Tracking Software

Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

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Customer Rating Review Score based on 3316 reference ratings
4.8/5.0 (3316)
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54Testimonials

  • "The insights SMG shared with us were very actionable, and I specifically refer to it as a ‘light bulb moment’ in the development of our business."

    Giant Eagle Senior Director, eCommerce Operations

  • "A core value of ours is joy—everything we do is to bring more joy to our customers."

    Bo Lowery VP of Marketing

  • "Partnering with SMG has allowed us to increase automation, reduce costs, and improve the contact center experience for our customers."

    Ryan Hanawalt VP, Strategy + Transformation
53 more testimonials currently locked

45 Case Studies

  • How a multi-location grocery brand drove consistent customer satisfaction + cross-store collaboration

  • How Co-op used video feedback to humanise the customer experience + reinvigorate …

    Danny Slevin Customer Experience Insight Manager

  • Valvoline uses customer satisfaction program to build trust

    Tony Puckett VP of Corporate Operations
44 more case studies currently locked

Additional Service Management Group (SMG) Information & Resources

Read Service Management Group (SMG) Reviews, Testimonials & Customer References from 54 real Service Management Group (SMG) customers.

Browse Service Management Group (SMG) Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Service Management Group (SMG).

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