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Service Management Group (SMG)

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Read 54 Service Management Group (SMG) reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch customer videos to see why companies chose Service Management Group (SMG) as their Brand Tracking Software

Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

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Customer Rating Review Score based on 3182 reference ratings
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54Testimonials

  • “Our partnership with SMG has been very valuable in improving our VOC programme engagement. SMG has not only provided us with a VOC platform, but works with us in embedding …

    Umer Asif Global CX Innovation Manager

  • "We wanted to put a playbook in place so every 24 Hour Fitness employee knew what levers to pull to make an effective change in the member experience. SMG’s customized …

    David Roth Sr. Director of Club Operations

  • “SMG is able to perform both wide-spread and localized analysis across our many markets, giving us an international picture of T.G.I. Friday’s and the insights needed to improve performance on …

    Darrell Wade UK Commercial Director
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45 Case Studies

  • T.G.I. Friday’s International discovers the key to guest satisfaction and employee engagement

    Darrell Wade UK Commercial Director

  • Leading Grocery Company - Customer Case Study

  • Lidl - Customer Case Study

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Additional Service Management Group (SMG) Information & Resources

Read Service Management Group (SMG) Reviews, Testimonials & Customer References from 54 real Service Management Group (SMG) customers.

Browse Service Management Group (SMG) Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Service Management Group (SMG).

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