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Service Management Group (SMG)

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Read 50 Service Management Group (SMG) reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch customer videos to see why companies chose Service Management Group (SMG) as their Brand Tracking Software

Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

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Customer Rating Review Scorebased on 2940 reference ratings
4.8/5.0 (2940)
  • Top Performer 2025 2025
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50Testimonials

  • "SMG has helped us change to have a customer-centric culture."

    Leading European Retailer CompanyRetail Managing Director
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45 Case Studies

  • Firehouse Subs blazes a trail to excellence with the help of its SMG partnership

    Rich GoodmanDirector of Operations Services
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Additional Service Management Group (SMG) Information & Resources

Read Service Management Group (SMG) Reviews, Testimonials & Customer References from 50 real Service Management Group (SMG) customers.

Browse Service Management Group (SMG) Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Service Management Group (SMG).

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