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Service Management Group (SMG)

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Read 54 Service Management Group (SMG) reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch customer videos to see why companies chose Service Management Group (SMG) as their Brand Tracking Software

Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

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Customer Rating Review Score based on 3250 reference ratings
4.8/5.0 (3250)
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54Testimonials

  • “We are a multi-billion-dollar-a-year company that doesn’t have a customer experience team—we have SMG, and they deliver.”

    Major US Retailer Store Communications Manager

  • “Absolutely blown away by the value of the insights—it’s definitely changing the way we approach our marketing.”

    Ellis Lanyon Head of Digital

  • "We love our SMG team, they are great partners in helping us really take things to the next level."

    Chick-fil-A Senior Principal Team Leader, Customer & Market Insights
53 more testimonials currently locked

45 Case Studies

  • How CKE reimagined its contact center to streamline operations + improve the …

    Ryan Hanawalt VP, Strategy + Transformation

  • How video feedback helped DICK’S Sporting Goods advance its customer-centric culture

    Kristin Boyle Vice President, Insights & Analytics

  • Leading Apparel Retailing Company - Customer Case Study

44 more case studies currently locked

Additional Service Management Group (SMG) Information & Resources

Read Service Management Group (SMG) Reviews, Testimonials & Customer References from 54 real Service Management Group (SMG) customers.

Browse Service Management Group (SMG) Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Service Management Group (SMG).

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