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"We saw this as the key cornerstone for providing a better customer experience. Our previous solution lacked basic functionality that you’d expect as standard from these types of systems; for example, you didn’t have the ability to prioritise certain calls as part of call routing. We were looking to ‘put …
"An implementation of this kind, taking into account all of the components would usually take around 6 months. Having the good relationship that we’ve got with First Utility was instrumental in ensuring that we hit our deadlines, with all of us (First Utility, Unify, Gamma and Serenova) rising to the …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …
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