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"With SentiSum, we got a live dashboard that told us exactly what our customers said, felt, needed, and disliked. It gave us a high-level view of where to focus our attention, and when to escalate structural issues with other teams. It completely streamlined our case handling process."
"The simplicity of the UI makes the tooling accessible to everyone in the business without the need for extensive training, which is often prohibitive to true self-serviceable insights."
SupportLogic is an "Intelligent Support Platform"™ built on AI and NLP to help organizations reduce customer escalations, prioritize work and drive operational efficiency.
Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine …
Kapiche is a new breed customer insights platform that delivers deep, contextual understanding into your customer’s experience, without manual coding or hand reading thousands of customer comments.
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