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SentiSum

Read 19 SentiSum reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch 4 customer videos to see why companies chose SentiSum as their Customer Feedback Management Software

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

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  • 19 Testimonials View
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  • 4 Customer Videos View
Customer Rating Review Score based on 1413 reference ratings
4.8/5.0 (1413)
  • Winter 2026 Rising Star Customer Feedback Management Software
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19Testimonials

  • “I now get to quickly "take the temperature" of significant numbers of customers as I review trade. Now I better understand patterns over time which will lead the team to …

    Sean Mckee Director of eCommerce and customer experience

  • "The simplicity of the UI makes the tooling accessible to everyone in the business without the need for extensive training, which is often prohibitive to true self-serviceable insights."

    Joe Quinlivan Head of Customer Care

  • "I can now easily show the rest of the company what's driving customer contact and together we can drive positive change. It's exciting."

    Revenue Fast-Growth Company Director of Customer Service
18 more testimonials currently locked

14 Case Studies

  • How MakesYouLocal is Evolving Their BPO with AI-Driven Insights

    Tobias Riis Christensen Business Developer, AI & Automation

  • How this leading online tyre retailer supercharged Zendesk to get next-gen customer …

  • Gousto - Customer Case Study

    Joe Quinlivan Head of Customer Care
13 more case studies currently locked

4 Customer Videos

  • How @Gousto Turns AI-Powered Customer Conversations Into Action — With SentiSum
    Play Video
    Joe Quinlivan Head of Customer Care
  • How @justpark Saved Thousands by Unifying Customer Feedback
    Play Video
    Steven Burt Senior CX Director
  • Schuh - Customer Success Story (Sean McKee - Director of CX & eCommerce)
    Play Video
    Sean Mckee Director of eCommerce and customer experience
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Additional SentiSum Information & Resources

Read SentiSum Reviews, Testimonials & Customer References from 19 real SentiSum customers.

Browse SentiSum Case Studies, Customer Success Stories, & Customer References from 14 businesses that use SentiSum.

Watch SentiSum Customer Videos to learn why 4 businesses chose SentiSum.

FeaturedCustomers has 1,974,256+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.