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Read 16 SentiSum reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch 2 customer videos to see why companies chose SentiSum as their Customer Feedback Management Software

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

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Customer Rating Review Scorebased on 1223 reference ratings
4.8/5.0 (1223)
  • 2025
    Winter 2025Rising StarCustomer Feedback Management Software
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16Testimonials

  • "With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."

    Nick MoretonDirector of Customer Support
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14 Case Studies

  • How this leading online tyre retailer supercharged Zendesk to get next-gen customer insights

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2 Customer Videos

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Additional SentiSum Information & Resources

Read SentiSum Reviews, Testimonials & Customer References from 16 real SentiSum customers.

Browse SentiSum Case Studies, Customer Success Stories, & Customer References from 14 businesses that use SentiSum.

Watch SentiSum Customer Videos to learn why 2 businesses chose SentiSum.

FeaturedCustomers has 1,886,768+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.