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SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.
"The hourly anomaly alerts show exactly where and when an issue has spiked, so we can act fast. Recently, an alert on ‘Account Blocked’ revealed that one user’s repeated messages …
"We need to learn to work with data, as it’s easy to fall into feelings and hunches when you don’t, which leads to difficulty in getting buy in from other …
“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”
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