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SentiSum

Read 19 SentiSum reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch 4 customer videos to see why companies chose SentiSum as their Customer Feedback Management Software

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

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  • 19 Testimonials View
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Customer Rating Review Score based on 1431 reference ratings
4.8/5.0 (1431)
  • Winter 2026 Rising Star Customer Feedback Management Software
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19Testimonials

  • "With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."

    Nick Moreton Director of Customer Support

  • "We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

    Johannes Ganter Head of CRM and Digital Transformation

  • “We've been incredibly impressed with the ease of integration and the deep insights that we're gaining, especially around customer pain points and opportunities for growth.”

    Peter Freeman Head of Customer & Brand
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14 Case Studies

  • How British Airways stays on top of NPS and reviews

  • Trendsales’ Journey to Real-Time, Data-Driven CX with SentiSum

    Ida Sophie Reher-Langberg Head of Customer Operations

  • How award-winning retailer, Schuh, uses AI analytics to make sense of large …

    Sean Mckee Director of eCommerce and customer experience
13 more case studies currently locked

4 Customer Videos

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Additional SentiSum Information & Resources

Read SentiSum Reviews, Testimonials & Customer References from 19 real SentiSum customers.

Browse SentiSum Case Studies, Customer Success Stories, & Customer References from 14 businesses that use SentiSum.

Watch SentiSum Customer Videos to learn why 4 businesses chose SentiSum.

FeaturedCustomers has 2,018,266+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.