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SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.
"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."
"We need to learn to work with data, as it’s easy to fall into feelings and hunches when you don’t, which leads to difficulty in getting buy in from other …
"I can now easily show the rest of the company what's driving customer contact and together we can drive positive change. It's exciting."
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