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Read 19 SentiSum reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch 6 customer videos to see why companies chose SentiSum as their Customer Feedback Management Software

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

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Customer Rating Review Scorebased on 984 reference ratings
4.8/5.0 (984)
  • 2025
    Winter 2025Rising StarCustomer Feedback Management Software
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19Testimonials

  • "SentiSum has not only reduced the distance between customer feedback and actionable insights but has also fostered a culture of proactivity and accountability across all departments."

    Otrium
18 more testimonialscurrently locked

15 Case Studies

  • How Lakrids By Bülow identified points of friction in CX and improved CSAT scores

    Løkke EngrafHead of Consumer Service and Sales Support
14 more case studiescurrently locked

6 Customer Videos

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Additional SentiSum Information & Resources

Read SentiSum Reviews, Testimonials & Customer References from 19 real SentiSum customers.

Browse SentiSum Case Studies, Customer Success Stories, & Customer References from 15 businesses that use SentiSum.

Watch SentiSum Customer Videos to learn why 6 businesses chose SentiSum.

FeaturedCustomers has 1,813,157+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.