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SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.
"The hourly anomaly alerts show exactly where and when an issue has spiked, so we can act fast. Recently, an alert on ‘Account Blocked’ revealed that one user’s repeated messages …
"SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”
"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."
Read SentiSum Reviews, Testimonials & Customer References from 19 real SentiSum customers.
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