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SentiSum

Read 19 SentiSum reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch 4 customer videos to see why companies chose SentiSum as their Customer Feedback Management Software

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

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  • 19 Testimonials View
  • 14 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 1268 reference ratings
4.8/5.0 (1268)
  • Winter 2026 Rising Star Customer Feedback Management Software
    Press Release Report

19Testimonials

  • "The hourly anomaly alerts show exactly where and when an issue has spiked, so we can act fast. Recently, an alert on ‘Account Blocked’ revealed that one user’s repeated messages …

    Sonia Customer Experience & Quality Manager

  • "With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue."

    Steven Burt Senior CX Director

  • “From an organisational perspective, investing in a tool like SentiSum gives the Customer Experience team more power to voice their opinions and underlines that they are strategically important. Giving them …

    Anders Reckendorff Chief Executive Officer
18 more testimonials currently locked

14 Case Studies

  • How Hotjar are using SentiSum to eliminate manual processes in discovering product …

    Nick Moreton Director of Customer Support

  • How MakesYouLocal is Evolving Their BPO with AI-Driven Insights

    Tobias Riis Christensen Business Developer, AI & Automation

  • James Villas - Customer Case Study

    Johannes Ganter Head of CRM and Digital Transformation
13 more case studies currently locked

4 Customer Videos

  • How @justpark Saved Thousands by Unifying Customer Feedback
    Play Video
    Steven Burt Senior CX Director
  • Schuh - Customer Success Story (Sean McKee - Director of CX & eCommerce)
    Play Video
    Sean Mckee Director of eCommerce and customer experience
  • How @Gousto Turns AI-Powered Customer Conversations Into Action — With SentiSum
    Play Video
    Joe Quinlivan Head of Customer Care
3 more videos currently locked

Additional SentiSum Information & Resources

Read SentiSum Reviews, Testimonials & Customer References from 19 real SentiSum customers.

Browse SentiSum Case Studies, Customer Success Stories, & Customer References from 14 businesses that use SentiSum.

Watch SentiSum Customer Videos to learn why 4 businesses chose SentiSum.

FeaturedCustomers has 1,902,078+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.