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Read 16 SentiSum reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch 2 customer videos to see why companies chose SentiSum as their Customer Feedback Management Software

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

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Customer Rating Review Scorebased on 1137 reference ratings
4.8/5.0 (1137)
  • 2025
    Winter 2025Rising StarCustomer Feedback Management Software
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16Testimonials

  • "With SentiSum, we got a live dashboard that told us exactly what our customers said, felt, needed, and disliked. It gave us a high-level view of where to focus our attention, and when to escalate structural issues with other teams. It completely streamlined our case handling process."

    Ida Sophie Reher-LangbergHead of Customer Operations
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14 Case Studies

  • How Butternut Box use SentiSum to drive customer satisfaction and increase retention

    Selene RiontinoInsights Lead
13 more case studiescurrently locked

2 Customer Videos

  • Play Video
    Sean MckeeDirector of eCommerce and customer experience
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Additional SentiSum Information & Resources

Read SentiSum Reviews, Testimonials & Customer References from 16 real SentiSum customers.

Browse SentiSum Case Studies, Customer Success Stories, & Customer References from 14 businesses that use SentiSum.

Watch SentiSum Customer Videos to learn why 2 businesses chose SentiSum.

FeaturedCustomers has 1,856,850+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.