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SentiSum

Read 19 SentiSum reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch 4 customer videos to see why companies chose SentiSum as their Text Analytics Software

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

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  • 19 Testimonials View
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Customer Rating Review Score based on 1461 reference ratings
4.8/5.0 (1461)
  • Winter 2026 Rising Star Customer Feedback Management Software
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19Testimonials

  • "SentiSum has not only reduced the distance between customer feedback and actionable insights but has also fostered a culture of proactivity and accountability across all departments."

    Otrium

  • "With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue."

    Steven Burt Senior CX Director

  • "Getting SentiSum integrated into our operations was really easy – the team is very knowledgeable and competent, so the technical aspects felt like a breeze. We brainstormed ideas and strategies …

    Tobias Riis Christensen Business Developer, AI & Automation
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15 Case Studies

  • How British high street retailer, Schuh, reduces friction in their digital customer …

    Jack Ames Contact Centre Manager

  • JustPark saves thousands in revenue with SentiSum

  • Trendsales’ Journey to Real-Time, Data-Driven CX with SentiSum

    Ida Sophie Reher-Langberg Head of Customer Operations
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4 Customer Videos

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Additional SentiSum Information & Resources

Read SentiSum Reviews, Testimonials & Customer References from 19 real SentiSum customers.

Browse SentiSum Case Studies, Customer Success Stories, & Customer References from 15 businesses that use SentiSum.

Watch SentiSum Customer Videos to learn why 4 businesses chose SentiSum.

FeaturedCustomers has 2,056,311+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.