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SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.
"SentiSum has not only reduced the distance between customer feedback and actionable insights but has also fostered a culture of proactivity and accountability across all departments."
“In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."
"We need to learn to work with data, as it’s easy to fall into feelings and hunches when you don’t, which leads to difficulty in getting buy in from other …
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