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SentiSum

Read 19 SentiSum reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch 4 customer videos to see why companies chose SentiSum as their Customer Feedback Management Software

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

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  • 19 Testimonials View
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Customer Rating Review Score based on 1265 reference ratings
4.8/5.0 (1265)
  • Winter 2026 Rising Star Customer Feedback Management Software
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19Testimonials

  • "With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."

    Nick Moreton Director of Customer Support

  • "The hourly anomaly alerts show exactly where and when an issue has spiked, so we can act fast. Recently, an alert on ‘Account Blocked’ revealed that one user’s repeated messages …

    Sonia Customer Experience & Quality Manager

  • “In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."

    British Airways Head of Customer Service
18 more testimonials currently locked

14 Case Studies

  • How MakesYouLocal is Evolving Their BPO with AI-Driven Insights

    Tobias Riis Christensen Business Developer, AI & Automation

  • How British Airways stays on top of NPS and reviews

  • Transforming Customer Experience with SentiSum Insights

13 more case studies currently locked

4 Customer Videos

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Additional SentiSum Information & Resources

Read SentiSum Reviews, Testimonials & Customer References from 19 real SentiSum customers.

Browse SentiSum Case Studies, Customer Success Stories, & Customer References from 14 businesses that use SentiSum.

Watch SentiSum Customer Videos to learn why 4 businesses chose SentiSum.

FeaturedCustomers has 1,900,523+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.