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Read 16 SentiSum reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch 2 customer videos to see why companies chose SentiSum as their Customer Feedback Management Software

SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

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Customer Rating Review Scorebased on 1079 reference ratings
4.8/5.0 (1079)
  • 2025
    Winter 2025Rising StarCustomer Feedback Management Software
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16Testimonials

  • “From an organisational perspective, investing in a tool like SentiSum gives the Customer Experience team more power to voice their opinions and underlines that they are strategically important. Giving them a tool with strategic eyes helps change the mindset at an organisational level, and I could see from an executive level that the customer experience team really stepped up and, as a result, feel more appreciated.”

    Anders ReckendorffChief Executive Officer
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14 Case Studies

  • How British Airways stays on top of NPS and reviews

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2 Customer Videos

  • Play Video
    Sean MckeeDirector of eCommerce and customer experience
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Additional SentiSum Information & Resources

Read SentiSum Reviews, Testimonials & Customer References from 16 real SentiSum customers.

Browse SentiSum Case Studies, Customer Success Stories, & Customer References from 14 businesses that use SentiSum.

Watch SentiSum Customer Videos to learn why 2 businesses chose SentiSum.

FeaturedCustomers has 1,839,014+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.