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SentiSum Case Studies

  • How Butternut Box use SentiSum to drive customer satisfaction and increase retention

    Selene RiontinoInsights Lead

  • How Lakrids By Bülow identified points of friction in CX and improved CSAT scores

    Løkke EngrafHead of Consumer Service and Sales Support
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    Canny helps teams listen to their users to build better products. Canny is a simple way to collect & organize user feedback. Canny uses data to be confident that you’re building the right things and impress your users by simply listening to what they have to say and also understand what your users want without 1:1 conversations.

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    Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

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    Customer References385 total
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    UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs. By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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