Productboard

“One of the most significant challenges we faced was how disorganized feedback and feature requests were. People would create tickets in a Jira repository called ‘product ideas,’ and it was fairly messy. Multiple teams, like customer success, support, and product, would create tickets in silos, often resulting in duplicates. Sometimes the requests would be attributed to customers who no longer existed. Trying to find valuable insights was like looking for a needle in a haystack.”

“Visualizing dependencies with Productboard saves our team and me lots of time and focus. Leveraging the dependencies feature was a game-changer, especially for our leadership team. We quickly see where other teams are progressing, and feedback relevant to our product or surface area without a single Slack message.”

“With this approach to the roadmap, we can look at a feature and say ‘wow, that matches our strategy. No one asked for it, but it would pay for itself in less than a month.’ Or, ‘Wow, that feature is requested by so many people, but given how long it would take to build, its cost won’t be covered for three years.'”