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HappyOrNot

Read 57 HappyOrNot reviews and testimonials from customers, explore 51 case studies and customer success stories, and watch 10 customer videos to see why companies chose HappyOrNot as their Customer Feedback Management Software

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

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  • 57 Testimonials View
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Customer Rating Review Score based on 2626 reference ratings
4.8/5.0 (2626)
  • Winter 2026 Top Performer Customer Feedback Management Software
    Press Release Report

57Testimonials

  • "HappyOrNot is a genuinely scalable service that allows us to focus on getting the sales in our region. We have seen a rapid increase in the demand for the product …

    Gina Costa Avventura Group

  • “Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables …

    Kevin Dier Vice President of Business Development

  • “The power of HappyOrNot is in the large number of real-time customer feedback we capture. It’s a fundamental operational shift.”

    Moon Javaid Chief Strategy Officer
56 more testimonials currently locked

51 Case Studies

  • The Correlation Between Customer Feedback Scores and Sales at Nectar Cannabis

    Joe Ruhoff Director of Retail Operations

  • Elevating the Passenger Experience at DFW International Airport

    Ricky Griffin Customer Relations Coordinator, Customer Experience

  • Establishing KPI’s for Growing Brand Salt + Smoke

    Tom Schmidt Founder and Owner
50 more case studies currently locked

10 Customer Videos

  • Chartwells Higher Education - Customer Success Story (Courtney Hill - Director of Marketing)
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    Courtney Hill Director of Marketing
  • ZeroCater - Customer Success Story (Arvind Stokes - Vice President of Operations)
    Play Video
    Arvind Stokes Vice President of Operations
  • SEA Milan Airports - Customer Success Story (Giorgio Medici - Head of Customer Care Department)
    Play Video
    Giorgio Medici Head of Customer Care Department
9 more videos currently locked

Additional HappyOrNot Information & Resources

Read HappyOrNot Reviews, Testimonials & Customer References from 57 real HappyOrNot customers.

Browse HappyOrNot Case Studies, Customer Success Stories, & Customer References from 51 businesses that use HappyOrNot.

Watch HappyOrNot Customer Videos to learn why 10 businesses chose HappyOrNot.

FeaturedCustomers has 1,974,234+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.