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HappyOrNot

Read 56 HappyOrNot reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 10 customer videos to see why companies chose HappyOrNot as their Customer Feedback Management Software

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

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  • 56 Testimonials View
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Customer Rating Review Score based on 2445 reference ratings
4.8/5.0 (2445)
  • Winter 2025 Top Performer Customer Feedback Management Software
    Press Release Report

56Testimonials

  • "What I get from HappyOrNot as a director is real-time data to inform how we’re tracking with the customer experience at every service point. We can see where the particular …

    Rebekah Schulz Director of Community and Culture

  • “Never before could we analyze and report patient experience in such an easy, cost effective, and simple manner. We’ve increased our patient experience because of this and are amazed by …

    Jake Mentele Support Services Manager

  • “Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables …

    Kevin Dier Vice President of Business Development
55 more testimonials currently locked

50 Case Studies

  • Real-time Passenger Feedback to Improve the Security Experience at Belfast International Airport

    Nabeel Gill Head of Security

  • Measuring fun at a major sports event

    Jaakko Luumi Chief Financial Officer and Deputy General Secretary

  • Turning Daily Feedback into a Better Passenger Experience at Heathrow Airport

49 more case studies currently locked

10 Customer Videos

  • ZeroCater - Customer Success Story (Arvind Stokes - Vice President of Operations)
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    Arvind Stokes Vice President of Operations
  • Milhouse Engineering & Construction, Inc. - Customer Success Story (Melanie Milhouse - Human Resource Manager)
    Play Video
    Melanie Milhouse Human Resource Manager
  • Majoria Drugs - Customer Success Story (Rhett Majoria - Co-Owner and Chief Pharmacist)
    Play Video
    Rhett Majoria Co-Owner and Chief Pharmacist
9 more videos currently locked

Additional HappyOrNot Information & Resources

Read HappyOrNot Reviews, Testimonials & Customer References from 56 real HappyOrNot customers.

Browse HappyOrNot Case Studies, Customer Success Stories, & Customer References from 50 businesses that use HappyOrNot.

Watch HappyOrNot Customer Videos to learn why 10 businesses chose HappyOrNot.

FeaturedCustomers has 1,897,064+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.