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HappyOrNot

Read 57 HappyOrNot reviews and testimonials from customers, explore 51 case studies and customer success stories, and watch 10 customer videos to see why companies chose HappyOrNot as their Customer Feedback Management Software

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

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  • 57 Testimonials View
  • 51 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 2459 reference ratings
4.8/5.0 (2459)
  • Winter 2026 Top Performer Customer Feedback Management Software
    Press Release Report

57Testimonials

  • “We needed a quick and simple method to understand our passengers’ feedback on a day-to-day basis, allowing us to understand their perception of the security process with a voluntary process, …

    Heathrow Airport Head of Operative Systems

  • “HappyOrNot has provided DFW with a unique opportunity to accurately gauge how our 64 million customers view our facilities on a daily basis. The reports are user friendly and easy …

    Ricky Griffin Customer Relations Coordinator, Customer Experience

  • “HappyOrNot is a standard part of our restaurant concept. It is a win-win for all involved.”

    Laura Krusius Head of Frontline Services
56 more testimonials currently locked

51 Case Studies

  • Gym chain reaches 94% satisfaction score using AI-based feedback data

    Vuokko Kronqvist Fitness Director

  • Establishing KPI’s for Growing Brand Salt + Smoke

    Tom Schmidt Founder and Owner

  • How Autogrill Belgium Improved CX & Increased Revenue in Its Airport Restaurants

    Patrice Fievet Marketing & Business Development Manager
50 more case studies currently locked

10 Customer Videos

  • Elkjøp - Customer Success Story (Morten Schwartzmann - Nordic Productivity Manager)
    Play Video
    Morten Schwartzmann Nordic Productivity Manager
  • Milhouse Engineering & Construction, Inc. - Customer Success Story (Melanie Milhouse - Human Resource Manager)
    Play Video
    Melanie Milhouse Human Resource Manager
  • Chartwells Higher Education - Customer Success Story (Courtney Hill - Director of Marketing)
    Play Video
    Courtney Hill Director of Marketing
9 more videos currently locked

Additional HappyOrNot Information & Resources

Read HappyOrNot Reviews, Testimonials & Customer References from 57 real HappyOrNot customers.

Browse HappyOrNot Case Studies, Customer Success Stories, & Customer References from 51 businesses that use HappyOrNot.

Watch HappyOrNot Customer Videos to learn why 10 businesses chose HappyOrNot.

FeaturedCustomers has 1,904,057+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.