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  • 4.8 / 5.0 (1219)
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Read 56 HappyOrNot reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 10 customer videos to see why companies chose HappyOrNot as their Customer Feedback Management Software

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

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Customer Rating Review Scorebased on 2328 reference ratings
4.8/5.0 (2328)
  • Top Performer 2025 2025
    Winter 2025Top PerformerCustomer Feedback Management Software
    Press ReleaseReport

56Testimonials

  • “HappyOrNot helps us confirm the strategy behind the decisions we make. We ask ourselves, ‘Are we busy with the right things? Are we focused on the right priorities?’ Sometimes we have big discussions, but in the end it’s always about the customers. We do what the customers want.”

    Patrice FievetMarketing & Business Development Manager
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50 Case Studies

  • Johnstone Supply elevates the B2B customer experience in HVACR wholesale industry

    Kevin DierVice President of Business Development
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10 Customer Videos

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Additional HappyOrNot Information & Resources

Read HappyOrNot Reviews, Testimonials & Customer References from 56 real HappyOrNot customers.

Browse HappyOrNot Case Studies, Customer Success Stories, & Customer References from 50 businesses that use HappyOrNot.

Watch HappyOrNot Customer Videos to learn why 10 businesses chose HappyOrNot.

FeaturedCustomers has 1,859,478+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.