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HappyOrNot

Read 57 HappyOrNot reviews and testimonials from customers, explore 52 case studies and customer success stories, and watch 10 customer videos to see why companies chose HappyOrNot as their Employee Engagement Software

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

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  • 57 Testimonials View
  • 52 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 2743 reference ratings
4.8/5.0 (2743)
  • Winter 2026 Top Performer Customer Feedback Management Software
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57Testimonials

  • “Before HappyOrNot, feedback was more qualitative, anecdotal and lacked statistical quality. Today, we can report real metrics confidently to a city official, a sponsor or even a constituent when asked …

    Nick Efron Public Space Manager

  • "When we chose HappyOrNot, we were trying to solve our residents' issues. We wanted to look into what things we were doing great and what things we were doing badly. …

    Jamal Baskin Director of Community Development

  • “We didn’t realize how valuable HappyOrNot would be. It actually enhances the shopping experience, highlights issues in stores, and brings ways to fix them. It’s one of those things that …

    Susan Connolly Sales Director
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52 Case Studies

  • XXL achieves 94% customer satisfaction with HappyOrNot

    Kenneth G. Sørensen Operations and Business Development Manager

  • Majoria Drugs collects 4,000+ feedbacks a month with HappyOrNot

    Rhett Majoria Co-Owner and Chief Pharmacist

  • Dallas/Fort Worth International Airport collects 25,000 passenger feedbacks a month with HappyOrNot

    Ricky Griffin Customer Relations Coordinator, Customer Experience
51 more case studies currently locked

10 Customer Videos

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Additional HappyOrNot Information & Resources

Read HappyOrNot Reviews, Testimonials & Customer References from 57 real HappyOrNot customers.

Browse HappyOrNot Case Studies, Customer Success Stories, & Customer References from 52 businesses that use HappyOrNot.

Watch HappyOrNot Customer Videos to learn why 10 businesses chose HappyOrNot.

FeaturedCustomers has 2,129,511+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.