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HappyOrNot

Read 57 HappyOrNot reviews and testimonials from customers, explore 52 case studies and customer success stories, and watch 10 customer videos to see why companies chose HappyOrNot as their Employee Engagement Software

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

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  • 57 Testimonials View
  • 52 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 2682 reference ratings
4.8/5.0 (2682)
  • Winter 2026 Top Performer Customer Feedback Management Software
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57Testimonials

  • “HappyOrNot helps us confirm the strategy behind the decisions we make. We ask ourselves, ‘Are we busy with the right things? Are we focused on the right priorities?’ Sometimes we …

    Patrice Fievet Marketing & Business Development Manager

  • “We didn’t realize how valuable HappyOrNot would be. It actually enhances the shopping experience, highlights issues in stores, and brings ways to fix them. It’s one of those things that …

    Susan Connolly Sales Director

  • “One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already …

    Jaakko Luumi Chief Financial Officer and Deputy General Secretary
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52 Case Studies

  • Krakow Airport on Managing CX in the “Next Normal”

  • Easy Access to Internal Feedback Channels Leads to Better HR

    Melanie Milhouse Human Resource Manager

  • Jono & Johno boosts customer satisfaction by 10% with real-time feedback solution

    Jeff Muscat Operations Manager
51 more case studies currently locked

10 Customer Videos

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Additional HappyOrNot Information & Resources

Read HappyOrNot Reviews, Testimonials & Customer References from 57 real HappyOrNot customers.

Browse HappyOrNot Case Studies, Customer Success Stories, & Customer References from 52 businesses that use HappyOrNot.

Watch HappyOrNot Customer Videos to learn why 10 businesses chose HappyOrNot.

FeaturedCustomers has 2,078,058+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.