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HappyOrNot

Read 57 HappyOrNot reviews and testimonials from customers, explore 52 case studies and customer success stories, and watch 10 customer videos to see why companies chose HappyOrNot as their Employee Engagement Software

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

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  • 57 Testimonials View
  • 52 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 2650 reference ratings
4.8/5.0 (2650)
  • Winter 2026 Top Performer Customer Feedback Management Software
    Press Release Report

57Testimonials

  • “Never before could we analyze and report patient experience in such an easy, cost effective, and simple manner. We’ve increased our patient experience because of this and are amazed by …

    Jake Mentele Support Services Manager

  • “The perceived quality by passengers became a tool to manage processes. The usual way of [survey] interviews is just like driving looking in the rear view mirror of a car …

    Giorgio Medici Head of Customer Care Department

  • “We’ve found that the HappyOrNot Smiley Terminals enable students to submit continuous, fact-driven data.”

    Courtney Hill Director of Marketing
56 more testimonials currently locked

52 Case Studies

  • APS Bank boosts customer satisfaction score by 3 points with real-time feedback

    Scott Lee Holloway Voice of the Customer Manager

  • How UCHealth Used Actionable Data to Improve the Patient Experience

    Jake Mentele Support Services Manager

  • Gym chain reaches 94% satisfaction score using AI-based feedback data

    Vuokko Kronqvist Fitness Director
51 more case studies currently locked

10 Customer Videos

  • Milhouse Engineering & Construction, Inc. - Customer Success Story (Melanie Milhouse - Human Resource Manager)
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    Melanie Milhouse Human Resource Manager
  • SEA Milan Airports - Customer Success Story (Giorgio Medici - Head of Customer Care Department)
    Play Video
    Giorgio Medici Head of Customer Care Department
  • Chartwells Higher Education - Customer Success Story (Courtney Hill - Director of Marketing)
    Play Video
    Courtney Hill Director of Marketing
9 more videos currently locked

Additional HappyOrNot Information & Resources

Read HappyOrNot Reviews, Testimonials & Customer References from 57 real HappyOrNot customers.

Browse HappyOrNot Case Studies, Customer Success Stories, & Customer References from 52 businesses that use HappyOrNot.

Watch HappyOrNot Customer Videos to learn why 10 businesses chose HappyOrNot.

FeaturedCustomers has 2,018,529+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.