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HappyOrNot

Read 57 HappyOrNot reviews and testimonials from customers, explore 52 case studies and customer success stories, and watch 10 customer videos to see why companies chose HappyOrNot as their Employee Engagement Software

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

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  • 57 Testimonials View
  • 52 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 2705 reference ratings
4.8/5.0 (2705)
  • Winter 2026 Top Performer Customer Feedback Management Software
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57Testimonials

  • “The HappyOrNot system allows managers to identify their best and worst customer experience hours of the day. That helps us identify operational shortfalls so we can fix issues in real …

    Michelle Karlebach District Manager

  • “HappyOrNot helps us confirm the strategy behind the decisions we make. We ask ourselves, ‘Are we busy with the right things? Are we focused on the right priorities?’ Sometimes we …

    Patrice Fievet Marketing & Business Development Manager

  • “We need to be conscious of people’s time and how much effort they take to do things for us. The families are already going through a lot and I don’t …

    Katherine Salkanovic Director of Patient Experience
56 more testimonials currently locked

52 Case Studies

  • How Cure 4 The Kids Uses Patient Feedback to Exceed Healthcare Industry …

    Katherine Salkanovic Director of Patient Experience

  • Monitoring happiness during recovery helps the journey

    Minesh Patel Head of Services

  • XXL increases online customer satisfaction by 30% with HappyOrNot insights

    Leif Paulsen Customer Service Specialist
51 more case studies currently locked

10 Customer Videos

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Additional HappyOrNot Information & Resources

Read HappyOrNot Reviews, Testimonials & Customer References from 57 real HappyOrNot customers.

Browse HappyOrNot Case Studies, Customer Success Stories, & Customer References from 52 businesses that use HappyOrNot.

Watch HappyOrNot Customer Videos to learn why 10 businesses chose HappyOrNot.

FeaturedCustomers has 2,121,313+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.