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Read 56 HappyOrNot reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 10 customer videos to see why companies chose HappyOrNot as their Customer Feedback Management Software

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

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Customer Rating Review Scorebased on 2210 reference ratings
4.8/5.0 (2210)
  • Top Performer 2025 2025
    Winter 2025Top PerformerCustomer Feedback Management Software
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56Testimonials

  • “We pride ourselves in working well with drivers, but our goal was to become known as the most driver-friendly and carrier-friendly cold storage company out there. That is when we engaged HappyOrNot.”

    Keith MoweryVice President of Logistics
55 more testimonialscurrently locked

50 Case Studies

  • How UCHealth Used Actionable Data to Improve the Patient Experience

    Jake MenteleSupport Services Manager
49 more case studiescurrently locked

10 Customer Videos

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    Colleen TaylorVice President of Operations
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Additional HappyOrNot Information & Resources

Read HappyOrNot Reviews, Testimonials & Customer References from 56 real HappyOrNot customers.

Browse HappyOrNot Case Studies, Customer Success Stories, & Customer References from 50 businesses that use HappyOrNot.

Watch HappyOrNot Customer Videos to learn why 10 businesses chose HappyOrNot.

FeaturedCustomers has 1,813,157+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.