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“HappyOrNot demographics helped us quickly pinpoint a dip in satisfaction from men between 45 and 64 who were visiting the center in the early morning. We discovered the root cause to be locker room cleanliness, and promptly adjusted cleaning schedules. This resulted in significant improvement to our customer satisfaction score, …
“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
Qualtrics is the technology platform that organizations use to listen, understand, and take action on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used …
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is …
Questback is the global leader in building employee and customer loyalty through feedback. We were founded on the simple premise that every human being matters and capturing their wisdom will …
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